Protectyourthings Reviews

Customer reviews for Protectyourthings are sharply divided, with a majority of negative experiences and a minority of positive ones. The negative reviews consistently describe extremely poor customer service, including long wait times of up to 30 minutes to reach an agent. Many customers report that the company and its claim handler, LIM Emergency, actively avoid paying claims by asking excessive questions or citing small print exclusions. Several reviewers mention being left without assistance for days, with response times reaching up to five days. The policy is criticized for offering only limited coverage, such as one hour of work for £75, while full repairs cost £450. Customers also complain about being unable to cancel policies or receive refunds, with contact forms and emails going unanswered. In contrast, positive reviews highlight satisfaction with excess protection insurance, noting quick payouts of up to £3,000 within six days. These customers praise the company for efficient service, competitive pricing, and niche insurance products. However, the positive reviews are far fewer and focus on a specific product line, not the broader emergency cover. Overall, the company appears unreliable for emergency claims but may be acceptable for certain niche policies like excess protection.

Last updated 4 months ago