Quayaustralia Reviews

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quayaustralia.co.uk
3.45
74 reviews
Average Rating
Based on 74 user experiences

Rated 3.45 out of 5 by 74 Happy Customers

52.7%
5.4%
2.7%
12.2%
27%
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M

Stay well away

Stay well away Poor customer service and relations difficult return policy and unacceptable refund policy - they have an excuse for everything and contradict what they say your entitled to Complete rip off look else where for your sun glasses
S

Terrible company

Terrible company The first time I bought sunglasses from Quay Austrailia they weren t suitable so I returned them It took me ages to get a refund because they said they hadn t received them but luckily I sent them back via Royal Mail tracked delivery I thought this was just an error but recently bought more glasses from them returned them and the exact same thing happened They said they hadn t received them and couldn t do anything useless I d returned them via recorded delivery thankfully I did but what an absolute scam Avoid them because they re trying to scam people out of their money
G

DO NOT ORDER

DO NOT ORDER Purchased a pair of sunglasses on the Quay Australia Nederland website on 22 June 2022 After payment went through the online merchant reflected was NOT Quay but listed as Grantham Hospital Claims Krakow Attempts to have the purchase refunded have failed Attempts at contacting customer service are futile because no one replies Obviously no sunglasses have been received Abysmal
A

Could be great but major FAIL on delivery

EVERY SINGLE ORDER I ve made with Quay has had problems smudged used glasses sent wrong sizes sent sunglasses with foggy lenses sent I put up with it the first 2 times because I do think the sunglasses - when RIGHT - are very flattering on my face practically any face but after this last order was COMPLETELY WRONG from floor to ceiling I think I am DONE with Quay I think the problem is Quay hires little girls translation vacuous absent-minded I couldn t care less teenagers who are just grabbing customer-handled sunglasses from the display stands on the floor in their stores and then just chucking them into boxes and sending them out for delivery If it wasn t for the jacked-up deliveries I d give Quay 5-stars for style and quality TOO BAD
C

HORRIBLE costumer care

I have bought numerous times over the years I have been buying exclusively from them for over 7 years This time around there was an issue with the delivery and I have not received my glasses due to an issue on their part The costumer care has been appalling I have sent numerous emails with initially automatic responses and recently RADIO SILENCE The glasses are not the cheapest so the fact that I am being ignored is unacceptable Since this post I am still waiting for a conclusion response
A

Thieves

Returned 3 pairs of sunglasses 1 was a sale item which I thought I would receive a credit for Emailed me to say no refund or credit and they are keeping the glasses even though I said I would pay for the postage to return them to me How is this legal to me it s stealing I have paid for them Rude and arrogant customer service
A

DO NOT BUY from this company

DO NOT BUY from this company Customer services is appalling and practically non existent I have sent numerous emails as having issues starting a return online and they just consistently send me an automated email I would never buy from them again and still waiting for a response They really don t care
A

Avoid

Avoid - I really liked these for the year I had them unfortunately like another review after about 10 months they started to get a strange mark on them almost like water liquid damage I didn t think to contact immediately but a few friends said I should unfortunately customer service were very unhelpful so now I am stuck with a pair of strange looking glasses I will have to throw I was going to order some more but won t be ordering again especially now I have seen this is clearly a fault they were aware of as it isn t just me than has had the issue
P

NEVER BUY FROM QUAY - Worst Customer Service Ever Experienced

The glasses i purchased were faulty they then replaced them and within a month the replacement glasses did exactly the same thing as the first ones i then requested a refund as they are clearly faulty and made very poorly Quay are refusing to give me a refund even though both sets of glasses were faulty The ACCC states that you are entitled to a refund regardless of the timeframe especially with a faulty product Will encourage everyone i know to never buy from them Quay used to be a respected brand and the quality of their products was on point not anymore compared to how they used to be you can see they are trying to cut costs because the glasses flimsy and clearly made very cheaply NOT HAPPY
A

Avoid Do not buy can t return anything

Wish I had read the reviews of this company before ordering with them There return policy is terrible they don t accept returns I ordered 2 pairs hated one of them and wanted to send one back 1 day after me receiving but not able to return for refund or exchange This is basic Customer service consumer rights Absolutely shocking service don t buy from them

About Quayaustralia

Be Sunny. Stay Shady. QUAY UK makes notoriously cool sunglasses for the freethinking. Shop sunnies, blue light glasses, and readers in a variety of shapes and colours now!

United States

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