Quayaustralia Reviews

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quayaustralia.co.uk
3.45
74 reviews
Average Rating
Based on 74 user experiences

Rated 3.45 out of 5 by 74 Happy Customers

52.7%
5.4%
2.7%
12.2%
27%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

Amazing customer care

Amazing customer care My first order never delivered I emailed them and they sent me 2 more pair fed ex 2 day shipping Wonderful Customer service Highly recommend
M

Brilliant shopping experience

I ordered 2 pairs of sunglasses and 2 sunglasses cases from QUAY After I placed my order I then saw all of the bad reviews on Trust Pilot and began to panic that I will never actually see my items I was pleasantly surprised the next day when I saw my order was shipped and on it s way Within 48 HOURS from ordering with free delivery my sunglasses were in my post box waiting for me The sunglasses are beautiful great quality and they DO fit in the cases I bought the biggest frames as I have a round face and I can confirm that they definitely DO fit in the cases I m not sure why they have such bad reviews my experience was brilliant and I will definitely be ordering from them again
C

So quick to rectify mistakes brill customer service

Ordered a pair of Blue light filter glasses received the wrong ones Emailed their customer service and they replaced them with the correct ones and i got to keep the wrong ones too for free Was resolved within 48 hours and excellent customer service Thanks Tonia on the CS team
A

Love my blue light glasses

I m pleased I didn t see all the really poor reviews before I ordered as I ordered two pairs of blue light glasses yesterday and they have arrived today and I LOVE them Such nice quality in lovely cases both with colourful glasses clothes all beautifully packaged Really am so pleased with them and the service Plus they were by one get one free Thank you Quay
I

I LOVE THESE BUY THEM

Love the sunglasses this is my second pair amazing quality and so cute I had a problem with my expedited shipping which came a day late then what I payed for and they answer the phone and refunded me in under 5 minutes Love love love and definitely recommend
S

Very happy customer

I broke my favourite Quay sunglasses and was so worried to order some on their website based on the bad reviews I was reading here I had the opposite experience They answered all my questions quickly and clearly by email sent my package quickly and I received it in 3 weeks I m in Canada Benefited from a sale for the three pairs I bought too I m a happy customer
K

Exceptional Customer Service

Ordered my Quays which were shipped a couple days later By which time I realised auto-fill had changed my address details to an old address I contacted customer service to have them redirected but it was too late However the delivery agent Hermes couldn t access the building and so my parcel was sent back to sender As soon as I recieved notification that they were being returned I contacted Quay customer service again With immediate response they shipped a replenishment order which I recieved less than one week later The customer service I recieved was fantastic the agents super helpful As for the glasses and case I love them The quality feels amazing and they look stunning as well as being a perfect fit for my face I will certainly be placing more orders
S

Edited review All In Minis

I am editing my original review Shortly after I posted this review Quay sent me an Experience Rating as well and then refunded the 20 extra I spent on shipping I wore my glasses for the past 4 days and have gotten a ton of compliments I have two pairs one for my car and a pair to keep in my husband s vehicle On the evening of June 6 2022 I purchased a second pair of All in Minis because my first pair came in defective I needed them before I went on vacation so I spent the extra 20 for 2 DAY SHIPPING My sunglasses did not arrive until June 16th TEN days later NOT TWO The real shame is my daughter and her oldest daughter really liked them when they saw the sunglasses yesterday evening when they arrived I highly discouraged them from ordering
V

Love this company

Love this company Received my glasses about 4 days after ordering and unfortunately when they arrived they had a small scratch Notified them right away and they sent another pair without any issues Customer service was super helpful
A

5 CUSTOMER SERVICE

My order arrived in a small but compact and protective package with everything presented neatly inside Having contacted Quay customer care via email i received a speedy response of 5 customer service which these days is so rare from any company Will be using Quay again

About Quayaustralia

Be Sunny. Stay Shady. QUAY UK makes notoriously cool sunglasses for the freethinking. Shop sunnies, blue light glasses, and readers in a variety of shapes and colours now!

United States

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