


Based on authentic user experiences
Steve H
6734 reviews
N/A
1 year ago
Their website doesn t work
Their website doesn t work Won t accept the proper order number and zip code as requested The support people admitted that they couldn t make it work either So apparently they re aware of it but allow it to continue Makes it seem like a roadblock to easy returns Suspiciously convenient for everyone but the customer who must suffer further Avoid if possible
Co Ro
6734 reviews
N/A
1 year ago
1 star is generous
1 star is generous Can t print out an Address Label have to go to a store to print one out 7 15 to return but the store doesn t recognise the bar code and i m left with an un-returnable package Pretty sure this company is a sham and doesn t actually process returns Will be launching a formal complaint with Fanatics Rebound and the Trading Standards Office
Hannah Rivett
6734 reviews
N/A
1 year ago
Rebound collected my returns items on
Rebound collected my returns items on 12th July and I ve not further updates to where my parcel is still saying in transit awaiting to deliver to local hub Absolute joke but yet still want to take 1 80 off me I m worried my parcel has been lost and I won t get a refund Wish I could have chose who was returning my parcel This company needs stopping SHOCKING
Solange La Rose
6734 reviews
N/A
1 year ago
The first time I ve used Rebound hopefully the last
The first time I ve used Rebound and my return has been stuck at the local hub for three weeks This isn t efficient
Suzi Teixeira
6734 reviews
N/A
1 year ago
Barcode registration not valid at post office Do Not Use this service
So followed the process printed the necessary forms but when I got to post office bar code not valid so I told the lady I d rather send it through the postal system itself and had to pay again for the package Still awaiting a response from ReBound after having sent 2 emails already want my money refunded Now considering the reviews I ve read saying returns were lost I m glad I didn t just drop off and go So contact form on their site seems just as useless as their returns service
Ivan
6734 reviews
N/A
1 year ago
An absolutely disgusting service AVOID
An absolutely disgusting service I cant even wonder why retails use them probably because its the cheapest I would even call this company a complete scam They dont provide you with a QR code to print a label at EVRI drop off locations The website is unbearable Instructions are non existant Avoid it at all cost I feel disgusting for having to pay 2 for this return
Hugo Shorter
6734 reviews
N/A
1 year ago
Useless
UselessPaid 2 99 for the no-print option but the Evri Rebound printer at the local collection location has no paper Went to another - no printer Waste of an hour looking for somewhere to handle my return The Evri trustpilot review page 1 1 has been closed Rebound who appear to have taken Evri over are just as useless in my experience
lloyd duffield
6734 reviews
N/A
1 year ago
Rebound more shocking than electricity
Shocking company purchased some tops from Fanatics sent them back as sizes are all over the place they use rebound so I paid well over the price of postage 5 90 when it should only under 4 on a 48hour then I received a text from Royal Mail stating there address is not right so I googled it and nothing came up Tried to contact Fanatics no joy also Rebound email don t even work keeps saying invalid email Beware of any company using Rebound for returns
Simon Cousins
6734 reviews
N/A
1 year ago
They really are that bad
They really are that bad appalling service Returned back to them confirmed by tracking on 29th August after three people and multiple messages to get the return portal to recognise order Cant track return as portal again says not available for return How can they be this incompetent ridiculous hoops to jump through and impossible to get resolved chats seem designed to deflect or avoid not help
Joanne
6734 reviews
N/A
1 year ago
No problem with drop off and collection
No problem with drop off and collection from local shop Problem arose when item been stuck in national hub since 30th October over 2 weeks had online chat with collect yodel don t want to know rebound don t want to know and can t get hold of tsb returns Ltd to obtain my 6 50 return fee for parcel which is now assumed lost Totally agree will not use any retailer which uses these