Reboxed Reviews

Ordered a Samsung galaxy s21white in premium condition the phone was in brand new condition and extremely fast delivery which was next day The customer service team have listened and supported me throughout my purchase and even after my purchase to make sure everything was okay with my order Cannot thank Mick and Rebecca for all of there help and support and would highly recommend Reboxed to my friends and family thanks again Reboxed

EDIT I actually got a phone call from Reboxed and they gave me a very gracious apology - which I really appreciated plus a refund Thank you Also no-one asked me to revise my review which is a good thing so I revised it anyway Within a day of receiving my phone 6th May 2023 I submitted a return request this was approved - RMA GPI5680T When I received the phone it had clearly been dropped - there was scuffing on the metal surrounding the screen and the screen had been replaced I know this because when I first booted it up it showed a message genuine apple screen fitted Fair enough it was a refurb phone but probably because it had been dropped the wireless charging worked intermittently But even if the phone was perfect I was still within my rights to ask for a refund However three weeks later and no refund - this is appalling customer service I shall now have to take action via Visa s chargeback service

Potential customers should know that they are actually dealing with Mazumamobile - that s where my phone came from and was eventually returned to You should also know that free delivery only applies over 500 and that online chat is not live just a message service Customer service is extremely slow to respond The phone I bought cannot have been checked according the the Techcheck schedule - it had a really obvious screen fault from day one Although a premium condition phone the battery health was only 85 I eventually returned the phone for a refund even this wasn t processed until five days after they received it back I would never use this company again and my experience has put me off buying a refurbished phone online altogether I have added a star as I did receive a courtesy call from Nish which was appreciated

Ordered an iPhone 12 on Wednesday due for delivery Friday I ve had confirmation from reboxed that it s been delivered but I ve received no phone then a confirmation from UPS that it s been delivered on the other side of the country and delivered to a different person altogether Concerning I ve since had another set of emails saying that it s out for delivery on Tuesday even though my order on site still says it has been delivered Since got in touch and got no reply Really disappointed after reading so many great reviews I m confused as to whether this is even going to come The website says next day with Royal Mail or DPD yet this second delivery if not a scam is only coming Tuesday and with UPS Very misleading customer experience and I m now without a phone

I tried to order a phone twice through their website both times they completely failed An hour or so after ordering I recieve an email stating that my order has been cancelled This would be a minor issue at best however the payment had already gone through I am currently down approximately 1200 and I do not know how long it will take for Reboxed to refund me Update I have recieved word from the company and they have said that it will take 3-5 bussiness days for the refund to be processed I have changed my review to 2 stars because of their response however I am still dissatisfied with the cancellations

My reboxed experience is horrible I bought a Great condition iPhone 11 128gb it came 2 days late Then when it arrived they gave me the Fair condition iPhone 11 and is now in the process of returning it and receiving the correct one So it s one starHowever the customer service is impeccable they are easy to reach out to and has been able to come back to my enquiries every time I contact them Thus I m willing to give another star for this review

Sim card tray was missing Received a response next working day but then nothing for four days things eventually sorted it self out Other than that phone seems to be in good working order

I had ordered iphone 13 256GB Premium condition and had received 128GB phone with 95 battery The delivery is prompt after the confirmation calls I don t know why they re asking about the buyer s profession company and verifying the linkedin profile before delivering the phone After finding out the incorrect spec i requested a return refund of the order and it still awaits confirmation after 3 days I tried multiple times to communicate to the customer care but there is NO LIVE CHAT or CUSTOMER SERVICE NUMBER options and have to wait for their email It is likely based on luck to end up with a good phone

Cheap but an overall disappointing experience Delivery was slow Premium grade phone came with dents on the body Returned and got a new one which I m happy enough but a bit disappointed it came with 88 battery health It also arrived dirty which was pretty gross Definitely would expect more from a premium refurbished phone Thought I d give it another chance and sell my old phone to them because the offer price was higher than other sites They offered 140 but when I sent it in they revised down to only 25 I ended up selling it to different site for 125

Customer service were decent when needing to speak with them Had to chase receipt confirmation which took about a week from sending item Friendly email exchanges with updates However 3 weeks into the process and still no payment and still having to chase them Starting to feel like a scam