Recharge Reviews

Trustpilot

recharge.health
4.33
82 reviews
Great Rating
Based on 82 user experiences

Rated 4.33 out of 5 by 82 Happy Customers

73.2%
9.8%
3.7%
3.7%
9.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 82 reviews

Overwhelmingly positive feedback highlights the device's effectiveness for pain relief, recovery, and sleep, with praise for its portability and customer service. Some long-term users report durability issues, and a few negative experiences cite shipping, warranty, and communication problems. Most users find it highly beneficial for managing chronic conditions and injuries.

What customers love
  • Effective pain relief
  • Improved recovery time
  • Portable design
Common concerns
  • Expensive pricing
  • Shipping delays
  • Device malfunction

Last updated 1 week ago

N

My FlexBeam won t charge

My FlexBeam won t charge I have sent numerous emails and called as well I keep getting a new case number but no one replies I ve been trying since beginning of Dec I need to use it so very disappointing that no one is getting back to me Most recent case 18371 I love the product just want to use it
T

Two Month Update

4 20 23 Update It has been over two months since my previous review which has provided me an opportunity to utilize the Flexbeam and gauge its utility towards improving my IBS Unfortunately I have been unable to notice any benefit thus far That said the organization continues to reach out and support me in how best to utilize it for my personal needs Thus I will continue onward and hope for the best reporting back here in another couple of months 02 14 2023 Update I received the replacement unit on Saturday Feb 11 It seems to be functioning properly and according to expectations thus far It is a great improvement from the original faulty unit and the initial lack of customer support as detailed below in previous reviews So all in all it took about 45-days--from 12 23 2022 date of purchase until 02 11 2023 to receive a fully functioning unit I believe it should be a much quicker and overall better experience for those purchasing a Flexbeam moving forward per my interactions with community manager Alessandra I will update this review again after using the unit for a couple of months and hopefully have some health benefits to report 02 09 2023 Since writing my original 2-star review below complaining about the dreadfully slow service the HR Community Manager Alessandra M has reached out to me with a heartfelt apology and an explanation of some of the growing pains the start-up has been experiencing We actually spoke on the phone she from Thailand and me from Chicago and I can tell she is sincere and committed to the mission and ethos of the company I have also since had the opportunity to video call with the co-founder of the company Dr Zulia Frost who seems equally committed to the cause That said I am still waiting for my replacement Flexbeam to arrive since my original one is faulty because of quality control issues Alessandra explained to me that have since been rectified Once it arrives and I have an opportunity to test it out for a few times I will update this review once again Original Review 01 30 2023 The customer service is shockingly slow It took 6-days to receive a response from my first inquiry and tomorrow will be the fourth day I have been waiting for a response on my present inquiry which seems to me like a fairly simple question I have only been able to use the Flexbeam for about 2 consecutive sessions--10 8 9 minutes each at level 3 --before the machine shuts off and the white lights on both the select program and on off buttons begin flashing My question Is this normal Is it the overheating protection mechanism There is plenty of battery The Flexbeam vents are open and uncovered The room is 65 degrees yet the Flexbeam shuts down Are the ventilation fans working properly Is this normal As this was just recently purchased I am thinking of returning the unit for a refund
A

Love the light beam

Love the light beam great idea The administration not so hot Bought three on initial deal Was patient with slow delivery Then received an email that I would get cases for them Didn t come inquired now say I m not entitled - not a good way for a startup to start a business Be wary
J

I bought this direct from the company

I bought this direct from the company and have used it every day for nearly 6 weeks It has helped me to manage my osteoarthritis so I shall continue with it and hope for more progress in the future I did contact the company and they advised a different way of using this machine which seems to have helped They were very helpful
B

The Charger Does not fit in the Case

My only complaint thus far is that the traveling case does not fit the charger The unit fits but with a slight bend to it
M

Good product

Good product Used it a few times and is relieving pain When recharging it continuously beeps Is this normal as I can t find anything in documentation about it
M

Flex beam will not recharge snd no support

Like Nancy in this post I have recharging issues that have been reported and provided a ticket but no response My ticket is 18585 Looks like they don t care about your issues Product seems ok if works but if not yes you are on your own I see others with same issue and same response and excuse that due to the holidays they have high volume Does this mean the product is not that good Thinking the company is waiting for 30 day trial to end I guess I was wrong as Flexbeam did address the issue and appreciate all they did to correct thisMark
S

Noticeable results

I was skeptical of this technology but after reading reviews decided to try it I have seen very noticeable results using this Both in healing and scar tissue improvement Very responsive customer service Worth every penny
R

Provides relief but has functional glitch

I bought the Flexbeam last year for my family We ve been using it for sprained ankles back pain and knee pain For the sprains it has worked the best we could really see a difference in the recovery time From the beginning I ve noticed that it did not pulse when the battery was low it just stopped abruptly and that when I choose the preset all the buttons blinked including the low battery one However that did not bother me since it was working so I just counted the number of uses in order to know when it needs charging We used it like this for a couple of months on the 1 preset Lately my husband needed to use the Flexbeam on preset 3 and unfortunately it does not run for 10 minutes straight like before it juts stops after 5-7 minutes even on a full battery In order to use it for a 10 minute cycle we now have to hold it plugged in at all times which is bothersome I like using it and I see the benefit it brings but I keep wondering how long before it stops working Update Since I wrote my review the customer service has contacted me and graciously offered to take back the faulty unit and send me a new one since I am still in my warranty period So far I have been impressed with their quick and helpful response They do seem to care about their customers which is always a nice surprise Waiting for my new glitch-free unit to arrive Keep you posted
T

My experience

I recently had a very painful shoulder injury that kept me from doing much for over a year Doctor not that helpful and it was so painful the only way I could stand the pain was to lie in bed a lot just to stablize it I was about 10 months into this and nothing helped and I tried alot of things even Reiki but then I remembered I had a Flex Bean I had bought some time ago on Kickstarter Not even sure it would power up I got it out and and several sessions a day my shoulder started healing I totally attribute the shoulder coming around to the FlexBeam And I think why was I so resistance to trying using this for so long Since my is older I bought another one when they had a sale as I do not want to be without a working FlexBeam as I have an older body and lots of strange unexplainable injuries from time to time and this gadget may be able to move me through them faster I am now sold due to my experience with the FlexBeam While I would love to make a few changes on the design the design maybe what makes it work and it does work Problem is I have so many aches and pains I just need a Flex Beam room lol

About Recharge

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Frequently Asked Questions

Recharge.health is a digital healthcare platform designed to modernize and simplify prescription management and medication access. It acts as an integrated service that bridges patients, healthcare providers, and pharmacies. The core service handles the entire logistics chain, from electronically transferring prescriptions from your doctor to coordinating delivery of your medication directly to your doorstep, while also managing insurance billing and refill reminders.

The user workflow is designed for efficiency. First, your prescription is transferred electronically from your healthcare provider to Recharge.health's secure system. The platform then manages insurance processing and seeks the best available price for your medication. It offers automated refill management with reminders. Finally, your medication is delivered to you discreetly and free of charge. Throughout the process, you have access to a dedicated care team for support.

The primary benefits include significant time savings by eliminating pharmacy visits, reduced stress from handling complex insurance paperwork, improved medication adherence through automated refills and reminders, potential cost savings via price optimization, and the convenience of free, discreet home delivery. The service aims to give patients greater control and convenience in managing their healthcare.

Yes, Recharge.health emphasizes a strong commitment to security and trust. The platform uses encrypted, secure technology to handle all sensitive health information and prescriptions. It operates in partnership with licensed pharmacies and adheres strictly to all relevant healthcare regulations and privacy standards to ensure your data is protected.

The service is valuable for a wide audience, particularly individuals managing chronic conditions requiring regular medication, busy professionals seeking time-saving healthcare solutions, and anyone who wishes to avoid the administrative and physical hassles associated with traditional pharmacy visits. It is designed for patients looking for a streamlined, digital alternative to manage their prescriptions.

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About Recharge

Recharge.health: A Comprehensive Overview

Recharge.health presents itself as a forward-thinking digital platform dedicated to modernizing and simplifying the healthcare experience. At its core, the website focuses on the critical, yet often cumbersome, process of prescription management and medication access. It aims to bridge the gap between patients, healthcare providers, and pharmacies through a seamless, technology-driven service.

Core Mission and Service Offering

The platform's primary mission appears to be empowering patients by giving them greater control and convenience in managing their prescriptions. The service eliminates common pain points such as waiting in pharmacy lines, dealing with complex insurance paperwork, and managing refill reminders manually. Recharge.health positions itself not just as a delivery service, but as an integrated health partner that handles the entire logistics chain from the doctor's prescription to the patient's doorstep.

Key Features and User Workflow

Based on the website's presentation, the user journey is designed for maximum efficiency:

  • Digital Prescription Transfer:Users can have their prescriptions transferred electronically from their healthcare provider directly to Recharge.health's system.
  • Insurance and Price Optimization:The platform manages insurance billing and seeks to find the best available price for medications, potentially uncovering savings for the patient.
  • Automated Refills and Reminders:The service offers automatic refill management coupled with timely reminders, ensuring patients never run out of essential medication.
  • Free, Discreet Delivery:A central promise is the convenience of free home delivery, with packages designed for privacy.
  • Dedicated Care Team:Recharge.health emphasizes human support, providing access to a team of care specialists who can answer questions and assist with the process.

Target Audience and Value Proposition

The service is valuable for a wide range of individuals, particularly those managing chronic conditions requiring regular medication, busy professionals seeking time-saving solutions, and anyone looking to avoid the physical and administrative hassles of traditional pharmacy visits. The value proposition is clear: save time, reduce stress, ensure adherence, and potentially save money, all through a single, user-friendly platform.

Technology and Trust

The website underscores its commitment to security and reliability. It highlights the use of encrypted, secure technology for handling sensitive health information and prescriptions. Partnerships with licensed pharmacies and adherence to all healthcare regulations are emphasized to build trust with potential users. The platform is designed to integrate smoothly with existing healthcare infrastructure, making it a viable tool for both patients and prescribing physicians.

Overall Impression

Recharge.health enters the growing telemedicine and health-tech space with a focused solution for prescription management. The website communicates a clear, patient-centric philosophy aimed at enhancing convenience and adherence. By combining technology with personalized support, it seeks to transform a routine healthcare task into a streamlined, efficient, and supportive experience. For individuals looking to simplify their medication management, Recharge.health offers a compelling digital alternative to the traditional pharmacy model.