Rectoryfarm Reviews

Fawlty Towers without the laughs Dishonest and rude

Roger and Alison are two of the most unpleasant unscrupulous and bullying people we have ever come across Book here at your peril My daughter and her friend had to book a 2 night stay online having had to vacate their house due to an emergency situation The online booking did not give the option for booking a twin room - only a double room - but did stipulate that rooms could be made up as a twin on email request She made the booking and emailed her request immediately The message came back that it was too late to accommodate her request for that night but this could be made-up for the second night Fair enough On arrival it s all a little odd as they appear to be using Covid as a reason for still not allowing guests into reception use the pool dining room etc and instead charge a ridiculous 12 pppn to have croissants and tea delivered to your room They clearly know a money maker when they see it Anyway needs must so pay she did The next morning after breakfast was delivered at 7 10am she left the hotel for work At 11 29am she received an email demanding she return to the hotel to remove her things as they had to get the room ready for another guest She was confused as she had paid for another night She phoned the hotel and was left in tears by the aggressive manner of whoever it was she spoke to She quickly returned to the hotel not easy with no transport and discovered that they wanted to charge 20 to move her to a twin room My husband called Roger to say that there must be some mistake to be told his wife Alison had sorted it and all had been rectified Then Alison phones and rudely shouts down the phone that she had told our daughter before 8am that she had to vacate the room and had emails to prove it and that staff had had to stay back to facilitate the move My husband responded that at no point had our daughter been informed she would have to move rooms and asked to see the mysterious 8am email but none transpired as there wasn t one Only an email at 11 29am when she had been out of the room for 3 5 hours Fast forward to today and my daughter on vacating the room she moved to a reputable hotel instead had a surcharge taken from her card without authorisation So I phoned reception and spoke to Wendy asserting that there must be some mixup and the payment must have been taken in error She said Alison had told her to take the extra payment Wendy was pleasant and gave me the impression she was used to people complaining about Alison s behaviour So I spoke to Roger What a bizarre experience First he puts the phone down on me pretending afterwards that he was in a meeting Then he asks me to explain what my complaint was and when I started to he kept interrupting me to tell me that I was interrupting him He was rude condescending aggressive and bullying I asked him if he was always this aggressive with women It would be interesting to hear other people s experience Having discussed our complaint with both owners and reception I was told to put it in writing and he would review it but he was very busy so didn t know if he would respond I was prepared to give them the benefit of the doubt and assume it was human error and a misunderstanding but now I see they are acting fraudulently to claim extra expenses from customers Look at all the negative Tripadvisor reviews as they say the same We ve reported the unauthorised payment to the bank and will be taking it further Btw it s only a 20 surcharge - I can t quite believe a business could be so vindictive to a customer for such a small amount I m not sure why they re in the hospitality business as they clearly don t like people