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Based on authentic user experiences
M Bedford
6732 reviews
N/A
11 months ago
Fawlty Towers without the laughs Dishonest and rude
Roger and Alison are two of the most unpleasant unscrupulous and bullying people we have ever come across Book here at your peril My daughter and her friend had to book a 2 night stay online having had to vacate their house due to an emergency situation The online booking did not give the option for booking a twin room - only a double room - but did stipulate that rooms could be made up as a twin on email request She made the booking and emailed her request immediately The message came back that it was too late to accommodate her request for that night but this could be made-up for the second night Fair enough On arrival it s all a little odd as they appear to be using Covid as a reason for still not allowing guests into reception use the pool dining room etc and instead charge a ridiculous 12 pppn to have croissants and tea delivered to your room They clearly know a money maker when they see it Anyway needs must so pay she did The next morning after breakfast was delivered at 7 10am she left the hotel for work At 11 29am she received an email demanding she return to the hotel to remove her things as they had to get the room ready for another guest She was confused as she had paid for another night She phoned the hotel and was left in tears by the aggressive manner of whoever it was she spoke to She quickly returned to the hotel not easy with no transport and discovered that they wanted to charge 20 to move her to a twin room My husband called Roger to say that there must be some mistake to be told his wife Alison had sorted it and all had been rectified Then Alison phones and rudely shouts down the phone that she had told our daughter before 8am that she had to vacate the room and had emails to prove it and that staff had had to stay back to facilitate the move My husband responded that at no point had our daughter been informed she would have to move rooms and asked to see the mysterious 8am email but none transpired as there wasn t one Only an email at 11 29am when she had been out of the room for 3 5 hours Fast forward to today and my daughter on vacating the room she moved to a reputable hotel instead had a surcharge taken from her card without authorisation So I phoned reception and spoke to Wendy asserting that there must be some mixup and the payment must have been taken in error She said Alison had told her to take the extra payment Wendy was pleasant and gave me the impression she was used to people complaining about Alison s behaviour So I spoke to Roger What a bizarre experience First he puts the phone down on me pretending afterwards that he was in a meeting Then he asks me to explain what my complaint was and when I started to he kept interrupting me to tell me that I was interrupting him He was rude condescending aggressive and bullying I asked him if he was always this aggressive with women It would be interesting to hear other people s experience Having discussed our complaint with both owners and reception I was told to put it in writing and he would review it but he was very busy so didn t know if he would respond I was prepared to give them the benefit of the doubt and assume it was human error and a misunderstanding but now I see they are acting fraudulently to claim extra expenses from customers Look at all the negative Tripadvisor reviews as they say the same We ve reported the unauthorised payment to the bank and will be taking it further Btw it s only a 20 surcharge - I can t quite believe a business could be so vindictive to a customer for such a small amount I m not sure why they re in the hospitality business as they clearly don t like people
Paul McGrane
6732 reviews
N/A
11 months ago
Our wedding at Rectory Farm
Our wedding at Rectory FarmReview of Rectory FarmPending reviewThe staff at Rectory Farm are quite simply unable to see a problem without making it considerably worse Alison and Roger are genuinely two of the strangest most incompetent and downright rude people I have ever come across From Alison literally running away and hiding from me when she failed to book my uncle in for a room for a second night To their receptionist Lynn who lied through her teeth when asked why said mistake happened and also told my photographer in no uncertain terms to f off when he made a very simple request to move a pallet from outside the front of the house My ushers moved it and she tried telling me she organised it To Roger who is seemingly unwilling or incapable of understanding anything to do with the hospitality industry what a hotel is or how a competent booking process should work This place truly is Fawlty Towers in 2021 In light of the staff at the venue we had a fantastic day at our wedding here My advice to anyone would be to maximise the usage of Cambridge Dining Company who were simply fantastic at everything they did A real touch of class And minimise any involvement of any member of staff from the actual Rectory Farm as they as previously stated will swear lie or simply run away In summary It s a lovely venue but the stress that the Rectory Farm staff will cause you would mean I have to recommend a different Cambridge Dining Company contracted venue
Dany Larochelle
6732 reviews
N/A
11 months ago
I booked a room through booking com and
I booked a room through booking com and also purchased cancellation insurance I had to cancel and called to do so only to find myself on the phone with Roger the manager I was told that no such insurance existed untrue that I had purchased a non refundable room and was entitled to nothing and the matter was closed Then he proceeded to hang up on me I was stunned This is not the first bad experience I have had with this man at this place but it is the last Avoid at all costs
Belinda Fry
6732 reviews
N/A
11 months ago
I would not stay again
Where are the staff My son and I were helping guests find their rooms Nobody in sight to help Elderly people or international visitors who do jot speak English would not find the room Vending machine out of order only thing on offer Or a 2 50 coffee from a machine The fridge did not work in our room We had a kitchen in our room with not one utensil and when we asked we we told we could not have Gardens outside had 1x bench to sit on ZERO ambience Premier Inn has better No air-conditioning and room was so stuffy Money is taken from bank account before arrival plus 50 damage as their is no reception Would never recommend
TravelbugM
6732 reviews
N/A
11 months ago
Cold and unwelcoming
Cold and unwelcoming No heating in rooms - freezingly cold No shampoo no nibbles in the rooms very basic accommodation Feedback to Roger is goes ignored Park outside of the cramped parking area will result in a rude message on your windscreen from Roger Stay here only if you have no other options Difficult to see how how 5 x 1 star reviews on Trustpilot gets a rating of 2 6 Not much to trust there Average of 5 1 star reviews is 1