Reima Reviews

It s been 2 weeks

It s been 2 weeks since i placed my order and still did not receive a confirmation that my packange has been shipped Very disappointing should have read the reviews before ordering Never again reima com

Horrendous customer service

Horrendous US customer service The worst I ve ever encountered I can t speak to product quality because they charged me for a jacket that was never received I ve written five times without response and their customer service phone number is constantly busy Don t recommend buying from their website -Replying to customer service response Hi Anne Thanks for your response however I have yet to receive any acknowledgement whatsoever from customer service It s been one week If there had been at the very least a response to my first or fifth - soon to be sixth e-mail this review would never have been written

Their products are great fulfillment is terrible

Their products are great their customer service is nonexistent It is very common to order something and wait for weeks or even months to get it before getting an email that the item is out of stock They also charge your credit card when you place the order instead of when the item is shipped and if the item is never shipped you might get a refund months later Emailing customer service never gets you anywhere they just stop responding I started filing disputes with my credit card every time I am charged for items that never show up

Don t order if you are based in the UK

I ordered winter shoes on the 5th of November and 20 days passed Still couldn t receive them This means my son will wear these shoes 1 month less

The zipper on my daughters jacket broke

The zipper on my daughters jacket broke after wearing it once and they offered zero assistance After spending 185 dollars expected more Also no ability to call customer service - only email which takes days for a response

I bought a jacket for my son

I bought a jacket for my son and it was small i returned it Canada post is saying that they delivered and reima representative is saying they never received and it is already three weeks i am trying to get my money of 188 dollars back reima is not cooperative and i need to dispute with my bank why do i need to go through of thisreima is not trustable

Terrible customer service

I love Reima and their quality but I am giving one star for their terrible customer service they are probably based in Eastern Europe I ve called them twice so far and both times the representative did not speak English When I sent them an email they just replied with a template that did not answer my question I am going back to ordering from Patagonia

Terrible customer service

Terrible customer service Actually there isn t customer service at Reima Canada Zero No one It is very disappointing The price point is high for children s clothes at Reima and the service does not match it Will not be buying from Reima again

Unwilling to correct order error

I placed an order then immediately realized I inadvertently ordered the incorrect size I reached out to customer service within less than 10 minutes of placing the order and was told nothing could be done I would understand if I waited to reach out but I reached out immediately It has now been days and the order still says in fullfillment I m beyond disappointed that they would rather pay to ship the incorrect item wasting resources and money than make an adjustment