


Outdoor Clothing & Footwear | Outdoor Wear | Merrell
Based on authentic user experiences
Claudia
6731 reviews
N/A
1 year ago
Recieved excellent customer service
Recieved excellent customer service Thanks
Jonathan
6731 reviews
N/A
1 year ago
Fantastic customer service - a breath of fresh air
I had left a review on the Merrell website concerning a pair of shoes I had purchased While I found the shoes comfortable but probably best to go up a size as I do find them a snug fit for my normal size solidly built I was disappointed by the wet weather performance of the sole - particularity on hard surfaces around town steps cobbles flag stones etc to the point I found them quite dangerous as I d lost footing a few times I have to say that the response from Merrell after reading my review on their website has been exceptional - they were quickly in direct contact with me to request I send photos of the shoes then they have asked me to return them to them at their cost and they have let me choose an alternative pair of shoes which they will send out to me It s nice to know that reviews positive or negative are actually read and actioned by the company Their service and customer care have been absolutely first class - no brush off no excuses Genuine concern to put things right It s really good to know they are a company who take their customers seriously - I really like their gear anyway and have found in the past it s worth paying a bit of a premium to get a better overall product Now they have backed their product up with great customer service it really does satisfy me that they are a company I am happy to do business with It s unfortunate that I had problems with the product but I can accept that if the company then demonstrate they want to help fix the situation Definitely restored my faith - and now I feel even more confident in dealing with this company
Martin Schneider
6731 reviews
N/A
1 year ago
Great quality
Amazing concept and great quality I really love Merrell the running shoes
KC Starr
6731 reviews
N/A
1 year ago
I absolutely adore my Merrell Moabs
I absolutely adore my Merrell women s Moabs - most comfortable hiking boots I have ever worn I m on my second pair currently having chosen Merrell for the past several years They are always my go-to brand for hiking walking footwear My Moabs get quite a lot of punishment from me as I ve worn them almost daily for 12 months now bought them August 2019 in all weathers - dog walking hiking and mucking out my horses every day I ve worn them on walking trips to Cornwall and always felt confident clambering about on wet rocks or narrow dirt paths The waterproofing around the toes is starting to go now after a year but to be fair I have never re-proofed them and like I said they have taken a battering When they were new and the whole time I ve had them the right boot makes this weird clicking popping sound with every step like there is an air bubble stuck somewhere It was annoying at first but seemed like a minor thing to get upset about so I didn t return them It s a shame to see so many negative reviews of Merrell footwear on TrustPilot - others have clearly had a very different experience to the one I ve had with Merrell boots I love them and I m about to buy my third pair
Alfred Watson
6731 reviews
N/A
1 year ago
Love it
I have owned this exact shoe before and love it When it wore out I ordered a new pair to replace the old one
Bonnie Spiegelhalter
6731 reviews
N/A
1 year ago
Honors lifetime warranty
I have always bought Merrell hiking boots and have been very happy with them Recently a pair I bought over 6 years ago started splitting in the back I contacted Merrell about getting them fixed as they were my favorite boots They informed me it was a material defect and they honored the lifetime warranty against material defects I followed all the directions given which they kindly responded everyday They let me choose a brand new pair of boots that was even out of the price range given I did offer to pay the difference but never had to I was surprised by this as I had 6 years of use out of them Didn t seem fair but I was not going to argue My new boots came super fast about 7 days and they are beautiful comfortable functional hiking boots Thank you Merrell for your excellent customer service honoring your lifetime warranty and making quality boots I will always be a customer if you continue this excellent service
Helena Anne
6731 reviews
N/A
1 year ago
Im on my second pair of Merrel walking
Im on my second pair of Merrel walking boots The first pair lasted 3 years walking almost daily in woods and nature with my dog Excellent produce
Herman Gertner
6731 reviews
N/A
1 year ago
perfect shoes perfect price perfect communication
Fast delivery Shoes were too small but perfect communication with the helpdesk No problem to return them Money payed back very fast Ordered a new pair Shoes are wonderfull Fit like a glove
Amber J
6731 reviews
N/A
1 year ago
A positive experience
I ordered summer sandals and had to return them as they were too narrow for my wide feet Merrell were fast with the delivery and even faster returning refund I am really impressed and thankyou
Eric Kai
6731 reviews
N/A
1 year ago
Good recovery
Bought a pair of Merrell that is advertised as waterproof It leaked from the bottom I gave them a 1 star review on Trustpilot Contacted them via their website and got a brand new pair within a week