Reset Reviews

THEY DON T PROCESS RETURNS AS PROMISED THEY RECEIVED MY RETURN AT THE END OF DECEMBER AND I STILL HAVEN T RECEIVED A REFUND

I ve typically had a good experience with the Reset and as a long standing customer I am incredibly surprised about the neglect and treatment of a loyal customer of this brand I had returned an item and one month later I have received no refund despite receiving notification of receipt of the return by the Reset team I realize it s the holidays so I emailed regarding this issue and have received no response I ve emailed again received no response I ve texted customer support No response This is a luxury brand I expect more It has been more than 30 days since the receipt of my item and no refund and no response to my emails regarding this issue It s unacceptable and quite frankly criminal I m I the only one that has not received a refund for their return Perhaps not customers be aware and check to make sure you re receiving your refunds upon return UPDATE My order number is 140351 The return was received by the reset on Nov 25th I sent a follow up on Dec 21st 25th and then today as a text 844 7522351 no response Customers should not have to write a review in order to be adequately serviced it s unacceptable

I returned a sweater 14439 but to date I have not received the credit I was due Is the reset still in business I have sent several emails to the support email and have heard nothing Barbara

I too have 3 refunds due that have not been received yet dating back to 11 25 12 2 I sent an email with the order numbers and the date the merchandise shows it was delivered back to The Reset Shouldn t have to follow up to get the credit due This is long after 7-15 business days

I have had the same experience with a refund I returned a sweater and confirmed they got it but after 5 weeks have yet to receive a refund I reached out at one point and they said they were backed up because of covid I am still waiting I have no way to reach them besides an email address No customer service number or live person There is something wrong with this company I love the product and have ordered multiple times but will not order again due to this issue