Reset Reviews

Claim

Super quality fast delivery super design

Super qualit livraison rapide super coupe

Buyer Beware

I have had the same experience with a refund I returned a sweater and confirmed they got it but after 5 weeks have yet to receive a refund I reached out at one point and they said they were backed up because of covid I am still waiting I have no way to reach them besides an email address No customer service number or live person There is something wrong with this company I love the product and have ordered multiple times but will not order again due to this issue

I too have 3 refunds due that have not

I too have 3 refunds due that have not been received yet dating back to 11 25 12 2 I sent an email with the order numbers and the date the merchandise shows it was delivered back to The Reset Shouldn t have to follow up to get the credit due This is long after 7-15 business days

Waiting for credit and response

I returned a sweater 14439 but to date I have not received the credit I was due Is the reset still in business I have sent several emails to the support email and have heard nothing Barbara

I ve typically had a good experience

I ve typically had a good experience with the Reset and as a long standing customer I am incredibly surprised about the neglect and treatment of a loyal customer of this brand I had returned an item and one month later I have received no refund despite receiving notification of receipt of the return by the Reset team I realize it s the holidays so I emailed regarding this issue and have received no response I ve emailed again received no response I ve texted customer support No response This is a luxury brand I expect more It has been more than 30 days since the receipt of my item and no refund and no response to my emails regarding this issue It s unacceptable and quite frankly criminal I m I the only one that has not received a refund for their return Perhaps not customers be aware and check to make sure you re receiving your refunds upon return UPDATE My order number is 140351 The return was received by the reset on Nov 25th I sent a follow up on Dec 21st 25th and then today as a text 844 7522351 no response Customers should not have to write a review in order to be adequately serviced it s unacceptable

THEY DON T PROCESS RETURNS AS PROMISED

THEY DON T PROCESS RETURNS AS PROMISED THEY RECEIVED MY RETURN AT THE END OF DECEMBER AND I STILL HAVEN T RECEIVED A REFUND

The posting was wonderful as ever but

The posting was wonderful as ever but the zipper works very hard and needs very many hard tries I m not used to that because my Reset coat s zippers work perfectly well

Good products

You are really serious and I am satisfied with everything The only thing to improve is having to pay shipping for changing an item in my case for the size of the item Some companyies at the same moment you return the item they give you the new one and they assume the shipping costs If it relays on the client the final prize you pay is higher I ve done it once but no more Sorry

Very Happy Customer Great Result

I lost two of my front teeth in a boating accident several years ago and finally decided in 2024 to do something about it I don t like to go to the dentist and so was very excited to find ResetSmile My partial denture from them is fantastic The product is very good quality fits comfortably and looks very natural Beyond the product itself the service was very good and I was able to get someone on the phone pretty quickly which is not very easy these days I didn t really realize how much my missing teeth were impacting my socializing and just generally getting out there I m a shy person so I keep to myself anyway but it had gotten kind of extreme When I didn t want to go to my brothers this year for Christmas I decided to make a change This device has really given me the motivation to start saying yes to going out in the world more I couldn t be more grateful Thank you

Excellent response by office staff to

Excellent response by office staff to my various queries Product arrived really fast- from Holland to England Thank you