Retailmerchantservices Reviews

Having been with this company for long time the level of service has fallen greatly From not upgrading the old machine to current faster ones as requested Refunds not been made to customers and not answering the phone or replying to emails the level of customer service is not good enough After looking around for better serives I have signed up witht them but getting out from RMS is taking alot longer than I had anticapated

I HAVE BEEN A LONG SERVING CUSTOMER OF RMS MY MACHINE FAILED A FORTNIGHT LAST SATURDAY RIDICULOUSLY THERE IS NO WEEKEND CONTACT AND THIS FOR AN IT COMPANY IS UNACCEPTABLE ON MONDAY AFTER EXTENDED AND DIFFICULT CONVERSATIONS A REPLCEMENT MACINE WAS PROMISED THIS ARRIVED AT 5PM FRIDAY WITH NO CHANCE OF IT SUPPORT ON MONDAY MORE DIFFICULT CONVERSATION THE MACHINE PROVIDED WAS UNSUITABLE AND NOT WORKING A REPLACEMENT WAS PROMISED MIDWEEK USELESS PARTS ARRIVED FINALLY LAST FRIDAY A SUITABLE MACHINE ARRIVED AND I WAS ABLE TO INSTALL IT BUT WITHOUT ANY HELP WILL I BE OFFERED A REFUND FOR THE FORTNIGHT WITHOUT SERVICE I CANNOT IN ANY WAY RECOMMEND RMS

I ve been a client for over 15 years my terminal has now been having on off issues for 2 months Cannot contact any technical advisor you just sit on hold until it cuts off Have sent numerous emails with only an auto reply saying someone will respond in 5 days Can only assume they are no longer trading I m therefore cancelling all services with immediate effect as they are in breach of their service provider contract and of no use to my business at all

Terrible Left previous negative reviews and was contacted offering to take reviews down for 3 months free rental It is currently 8 25am and our card machine isn t working which is frequent so I ve tried to call RMS and the voicemail says office is closed and call back between 8am and 8pm are you not open today or something Do you not want me to be in business today Typical RMS move Thanks again for damaging my business rather than enhancing it

do not go with this company my card reader wont accept payments 4 DAYS i have been trying to get through to their customer services Absolute joke i have lost so much business because of this to top things off their recorded message says there open Saturday 9 till 5 guess what CLOSED all-day Please spread the word this company has no customer services

So difficult to get hold of anyone Lots of hidden fees via elavon Cancelled several times but still getting payment requests When you do get through to someone have to go through a long list of safety questions even asking for the address to send back the terminal was being asked time wasting questions yes definitely avoid to save your sanity

SCAMMERS One start is generous Poorly comprised company Practically impossible to get hold of will continue to take you money and not provide any service or customer support If you want to be trapped in a long contract feeding this company money that you can not cancel or contact which does not provide a service RMS is for you

Constantly have to chase invoices to be sent and when chased consistently receive wrong invoices Been greeted with fast but inefficient service for around x2 years by staff who are more interested in beating other staff to trust pilot reviews You need to be better and to ensure you provide what is being requested

Even though we ended our contract over a year ago with RMS after a dispute over charging us for a terminal for years which they failed to collect they popped out of the woodwork this week with an invoice for over 700 I contacted them and asked what the invoice was for they stated that I never closed my account and even after sending proof they still wanted me to jump through hoops to provide evidence here is the email I received today from them Thank you for contacting RMS We re sorry to hear you wish to end your agreement with us We highly value your partnership and would love to discuss any concerns or explore options to better meet your needs If you re unsure about the cancellation of your account and would like to discuss your options please reach out to our Customer Success Team at 01749 608 460 We re here to help and are committed to finding a solution that works for you Merchant ID 2101426569Agreement End Date 25 3 22Requested Cancellation Date 14 11 24 will back date to 24 7 23 This email contains important information on cancelling your membership with Retail Merchant Services RMS including any contractual cancellation fees and how to return your card machine Please note you have a Tripartite Agreement with both RMS and Elavon who handles credit and debit card processing Below are the steps you must take to terminate these agreements How to confirm your cancellation Please reply to this email within 30 days to confirm Your wish to cancel RMS membership indicating if you require more than 30 days notice That you understand you must notify Elavon directly to avoid continued charges That any unpaid direct debits at the time of your cancellation request will be added to your final invoice within 30 days That you are only cancelling the MID mentioned above and you confirm you do not have any other terminals or MIDs associated with RMS If you do please provide the relevant information Next Steps Cancellation Notice Your cancellation notice period with RMS is a minimum of 30 days Reply to this email to confirm your cancellation and indicate if you require more than 30 days notice including the anticipated closure date If advance notice is not given your agreement will be terminated within 30 days from your confirmation date Notify Elavon You must notify Elavon directly to terminate your contract with them Contact Elavon at 0345 850 0195 queri com or use Elavon Connect You will continue to be charged by Elavon if you do not close your Elavon account Cancellation Charges If you haven t completed the Initial Term of your Membership Agreement you may be liable for charges up to the end of the term This includes a Membership Fee Outstanding for each remaining month of your contractual term an Administrative Fee for processing your early cancellation and Liquidated Damages for each remaining month following the cancellation of your Membership Agreement The Total Cancellation Fee is the total amount payable if you terminate within the next 30 days Membership Fee Outstanding Administrative Fee 0Liquidated Damages 0Total Cancellation Fee 0Equipment Return Return your card machine and any other equipment after your agreement ends to avoid an additional fee of 399 VAT per product You may continue to use your card machine during your notice period We will send you a pre-paid label for the return once you have confirmed the cancellation A terminal invoice will be generated if the equipment is not returned within 7 days from the last day of your notice period If you have any further questions please contact our Support Team at 01224 007774 Best regards Retail Merchant Services TeamThis email is a service from RMS I followed this complete process at the point of cancellation and now they are asking me to do it again You will notice at the bottom the note about charging for the terminal no doubt I will get an invoice for this as well even though it has been returned and I have all the relevant emails they do not keep records of internal emails and their administration is appalling Would definitely not recommend now happily on board with another merchant and not had a single issue

Having been taken over by Teya the already mediocre service as going to go downhill even further so we gave notice to end our contract Having acknowledged receipt of our cancelation message we are now 7 months on and they are claiming the contract has not been cancelled and are still trying to bill us An dreadful company to deal with BE WARNED