Retailmerchantservices Reviews

Retail Merchant Services - Reliable & Secure Payment Solutions For Businesses |...

retailmerchantservices.co.uk
3.56
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.56 out of 5 by 138 Happy Customers

42.8%
13.8%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
B

The language barrier was at bit of a

Initially I was discouraged by not being able to call RMS They did not answer the phone at all I tried the Online Chat option and sorted out my case within 10 minutes I think this is the way to go - Good luck
P

Thank you kareema for your help today

The language barrier was at bit of a problem but we got their in the end after two phone calls but they were very helpful
S

I found Spencer to be very helpful I

Thank you kareema for your help today you helped make a very stressful time a lot easier for me I m very grateful
A

Good reliable company but price

I found Spencer to be very helpful I had been waiting for somebody to answer the phone for ages before trying the chat room My advise - forget the phone and try to get hold of Spencer Thank you
V

We had problems connecting our old card machine to new router

Good reliable company but price increases forced us to change company Very helpful customer services team with Kareema being our contact
D

Had an Issue with our terminal this

We had problems connecting our old card terminal to new router but Kareema helped us sort out the problem with time and patience
K

Great Product Great Rates

Had an Issue with our terminal this afternoon and I spoke to a Melvin Onu who s customer service was amazing and he resolved the matter Thank you Melvin
M

Melvin Onu was helpful and efficient

I have been using RMS for card transactions for over 5 months The card machine is great and reliable The rates are as promised and far better than I was able to secure with other providers When I have phoned for technical support it has been excellent Don t be put off by the fact the help desk is off shore they really know their stuff We were badly let down by our RMS sales guy Craig post sign up Craig made promises about referral scheme that didn t happen This was a little more tricky to resolve but when Graham from customer care got hold of the issue it was resolved quickly Sincere thanks to Graham for his help The original sales guy has thankfully left the business RMS have delivered on price and reliability Thank you
W

Very helpful staff

Melvin Onu was helpful and efficient and sorted my problem out Shame I had to waste 2 hrs of my day having a problem sorted that was caused by the company s inefficiency in the first place
B

Richard helped as best he could

Very helpful staff in particular Nring he was happy to go out of his way to help me with setting up my card machines Only negative is that you must be prepared to sit on the phone for at least an hour and a half per phone call

About Retailmerchantservices

Retail Merchant Services award-winning payment solutions are used by thousands of businesses throughout the UK and Ireland.

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