Based on authentic user experiences
MWMW
6734 reviews
N/A
1 year ago
AVOID AVOID AVOID terrible service
AVOID AVOID AVOID Terrible service incompetent support people infuriating approach to customers Ordered on the 26th March 2022 sat here on the 6th April 2022 still with no product The saga - ordered to my house - dubious about the auto sign up to monthly subscriptions is that legal in the way it s done on here but figured I would give it a chance based on the quality of the product - chased update on delivery as tracking listed as waiting for dispatch on 1st April Update provided was that the address wasn t working in their system my standard address that every variation of delivery company can make it to daily but apparently not this lot I checked the address on my account all fine repeated it was accurate - support confirmed it would be issued shortly - they then clearly amended to a random address of another house clearly just to make the order go through I received no notification of this at all - I get a tracking update today on the 6th saying it is with the courier and will be delivered to the random address later this week - I contact the delivery company Hermes EVRi whole other story on service there who state they cannot change the address and the retailer must do it- I write to the retailer who says sorry to hear that no problem we will fix it for you - support proceed to send me all the same delivery information and tracking info I already had saying call the courier - I try again explaining the issues I have had and expand on the challenge - literally the same outcome by this point I am lost for words - so I ask for a refund as the product won t get to me but the wrong address - I am told for a refund I need to send them the product back arrggghhh Will just contact Amex who will recover the money Just a terrible terrible service and massive incompetence all round They do not care about customers at all
Joseph Yung
6734 reviews
N/A
1 year ago
Literally no customer service
Literally no customer service No phone number available
Kaye Lovelle
6734 reviews
N/A
1 year ago
Shipping is awful and the pills are not
Shipping is awful and the pills are not effective I noticed no change
Jordie Nelson
6734 reviews
N/A
1 year ago
I ve had fish burps like nobody s
I ve had fish burps like nobody s business Very unimpressed Cancelled after 4 months The first couple months were fine but this is a joke Terrible product
Lisa Iannarino
6734 reviews
N/A
1 year ago
Awful subscription model and terrible customer service
Some of the worst customer service I have ever received The vitamins are great but the subscription model is inefficient in that you have to manually adjust the order every single month in order to not have a gap without vitamins I inquired about this If for no other reason than to provide feedback on their process and the service rep named Christian seemed to refuse to comprehend the problem was so unapologetically rude and did NOTHING to help me Just copied and pasted some pre-written text barely read what I wrote and didn t care at all about my experience Bad subscription set up and even worse customer service He was even sarcastic when I let him know that he wasn t actually helping me - a true jerk that does NOT belong in customer service I ve been pushed away by Christian specifically and intend to look into their competitors so I can stop being a Ritual customer
Jen
6734 reviews
N/A
1 year ago
Ripped off
Terrible customer service The subscription service is a total scam It started at around 30-something dollars then up to 40 45 50 and NOW it s 54 a month When I look on the website it says it s only 37 dollars Note that 54 adds up fast because that s 648 a year if it stayed at 54 a month but seeing how the price has been rising for a while now without noticing it will likely rise again and again So much for being a loyal customer You ll just be the swindled customer This site is a scam I will no longer be doing business with them I don t even notice much of a change when taking the product either The website the pills have little dots in them whenever I get them they don t have them Not sure if they are bad
Sasmaz S
6734 reviews
N/A
1 year ago
Do NOT contact this scam company
Do NOT contact this scam company i made an account and less then 30 min later i found out that they did not have shipping to my country Then i asked for them to close my account and now few weeks later they still won t close my account
Erica Collura
6734 reviews
N/A
1 year ago
How greedy and manipulative is it of
How greedy and manipulative is it of this company to auto-enroll customers in monthly subscriptions Without any other option at the time of purchase What if a customer does not realize they are accidentally auto-enrolling in a monthly subscription and they don t have the money to afford it Truth be told I would have loved to be a recurrent customer but this website policy and business model disgusts me Sure monthly subscriptions work for some people but customers need to have the option Sorry but you lost me
Jinal Patel
6734 reviews
N/A
1 year ago
Awful company
Awful company they sign you up to repeated monthly subscription with no way to cancel I have tried and money still keeps going out DO NOT TRUST THEM
chloe083
6734 reviews
N/A
1 year ago
THE WORST customer service I have ever
THE WORST customer service I have ever experienced Also - they have a referral program but you never get the reward for referring friends I am on my 9th email with them asking me what emails I referred IS THAT NOT WHAT THE CODE IS FOR THAT WE ARE GIVEN I am dreaming of finding a different better alternative
