Luxury Hotels and Resorts | The Ritz-Carlton
Based on authentic user experiences
Vaiva Nesakysiu
6731 reviews
N/A
1 year ago
Rapists and people who defend rapists
Rapists and people who defend rapists Absolutely disgusting behavior Never go there
blind justice
6731 reviews
N/A
1 year ago
Very disappointing behavior of Tarun Bhatia Room Service manager
I got an interview with one of the Room Service Manager Tarun Bhatia he called me a day before to have a interview for the position they offer on the Ritz-Carlton website which was Server Room service Brand The Ritz-Carlton Schedule Full-time Job I have 8 years experience in the said position with one of the finest hotel in toronto as a incharge I don t know what he think he is but yes I was quite surprised by Tarun Bhatia Room service Manager his actions towards me which was very disrespectful and arrogant extremely unprofessionalA day before when he called me like 6 30pm he didn t even mentioned its part time mid night shift which is quite unprofessional even managers don t know that website shows full time not part time position which is quite a big difference he also mentioned that interview can take one hour or more I was fine with that and agreed to meet him Before he starts interviewed me he asked me if I have any problem understanding question ask him While interview first think he mentioned it s a Part time position Mid Night even though the website did not show part time and its saying full time Asking me questions which I try my best to give answer and I did he was insulting me in front of my face that Don t be so philosopher and give me answer to the point which is quite unacceptable while interview his cell phone was continuously ringing and he said his wife called she stuck somewhere Which was a quite big distraction and waste of time Disrespectful towards me Like almost in whole interview time he take 3 times calls and left the room and at the end he ask me what do you know about Ritz-Carlton and I told him as I know its a world recognized big chane and where we get advancement in career and experience to deal with a client He said this hotel charge 500 for a night with a guest and we believe on wao that everything will be best and perfect for them and he said allot of vvips come to our hotel and celebrities which is quite funny for me as a manager he even don t know what he is doing saying and talking about For me I think every guest who comes to hotel is vip not only rich people and second everyone is celebrity not only the people who have name and fame if you get chance you can be actor or any other famous person just need a chance His attitude body language was weird and arrogant he said he knows about Ritz carlton from toe to bottom you work there so obviously you know everything about it and who ever get chance to work with the company get training and get information about property its your duty to trained them no one dream about the property values he was thinking he is the only one who is perfect and knowledgeable did he even think when he applied for the job what he knows about the company or more focus on the position he is going to apply but they think they are perfect and everyone is looser dumb and unprofessional He also insulted me that You took one hour 40 mints for the interview asking questions I was so shocked what the hell he is talking about he is the one who left to attend his wife calls and took almost 20 mints waste my time and didn t respect me that he call me for meeting So turn off the cell phone But yes managers can do anything My request is to Human Rights to take action against these kind of managers who play games with people and didn t give chance to others everyone has family have ability to learn it s NOT ROCKET SCIENCE that you can t learn Discrimination should stop for two days mid night shift post why too much drama Its a server job not General Manager position I get chance to go to the glass door and read the reviews about Ritz Carlton management You should go to and read what people their own employee said about management so you better understand They are RIGHT Go to the glass door Ritz carlton review and read your own employees comments about management which shows about your performance My experience with Ritz-Carlton Management is quite disappointed and not atall Cooperative or helping very negative approach and discriminative not to give chance to others I know who I am and how hard working I am Company has no right to insult me and disgrace me no one is perfect not even Ritz Carlton management Shame on Heidi Oehy Human Resource manage and Ryan Villa F B manager who hired people like Tarun Bhatia Room Service manager who give bad repotation to company as a bad egg Dont judge people with your negative thoughts Giva a chance who knows they are better then you
Ayeshah Rahath
6731 reviews
N/A
1 year ago
A Fraud Hotel
We placed an order for 2 cakes in April 2022 They messed up both our orders They said they will give us refund of 1 cake that is 10k plus It is almost August now and we still have not recieved the refund They dont even reply to us anymore A complete cheat hotel
Rashid
6731 reviews
N/A
1 year ago
Chicago Ritz-Carlton is horrible
I have been to three star hotels better than the Ritz-Carlton in Chicago I m very disappointed in the Ritz-Carlton for this crappy hotel This has to be their crappiest hotel ever I m a Ritz-Carlton fan I ve been to multiple properties I ve been to countless hotels internationally and this is by far the worst supposedly luxury hotel The only thing luxurious about this hotel is the sign I regret wasting money on this Chicago hotel The lobby elevator was dirty for multiple hours It has a strange old smell as if something is old and rotten This smell is in the hallways on multiple floors The rooms are outdated No technology at all everything is manual and old and its 2018 The carpet is old the wallpaper is old room looks gloomy The tv in the room is very small 32 inch Gym hours are out of wack Cheap with the heat Customer service with multiple employees was anything but friendly All horrible But the other Ritz-Carlton hotels I ve been to throughout the states is amazing
Yan
6731 reviews
N/A
1 year ago
Ritz Carlton Tenerife - covid risk
I am refering to Ritz Carlton Tenerife We caught Covid during our stay in the hotel resort with a small baby The hotel did nothing but 1 Keep denying the fact we got covid in the hotel even when the doctor has confirmed us the period 2 Tell us that we are the only case which obviously is a lie We heard other staff talking when distributing food 3 Have done nothing to pretect other guests They did not inquire us where we have been and who we contacted For them business as usual Guests with small babies still using the same swimming pool with unchanged water etc 4 Only collect rubbish once every two days and all food residual must be kept in the room You can imagine with canarian weather how many flies we are attracting in the room Explanation is they outsource the service and nothing they could do as they already incur additonal costs They suggest we may contact service company ourself while we are in quarantine and after we pay eur 7k for addtional 10 days quarantine 5 We receive letter asking us to go reception as visa card limit not enough we receive cleaning lady who apparently knows nothing and wants to clean the room we followed their instruction but rubbish cumulated maybe 4 days before being collected - how serious are they really thinking of Covid It is really such a disappointment one cannot imagine if this is Ritz Carlton standard
Andrew Mcmenamin
6731 reviews
N/A
1 year ago
We stayed at the hotel in Lisbon
We stayed at the hotel in Lisbon completely overrated food was a disgrace and the service was appalling you have to wear a cap to go into the swimming pool they put items on your bill that are not even associated to your room unsigned bills being billed in your name we had to send the food back twice in one night when a party of 23 people dined in the restaurant More than half of us walked out of the restaurant in disgust they blaimed it on new staff not being experienced I would not recommend this hotel to anyone
Michael Kobl
6731 reviews
N/A
1 year ago
Miserabler Service - 1 Star Experience im 5 Star Hotel
Complete disaster My friend spend his birthday in Vienna stayed for 3 days Apart from a friendly check-in the experience was one of the most disappointing Hotel stays our entire lives The room 612 was not clean wet carpet strong smell barf so we requested a new room We went to Spa gave the Hotel 2h time to change the room - they didn t and left us in the wet and stinky room Only after a new complaint they slowly moved us my friend missed almost his birthday dinner as it took them over 1h to move 2 little packed suitcases from one room to the next which was a downgrade from the first room The service during the entire stay was miserable more 1-star than 5 star handling very slow ignorant of customer s need not helpful arrogant on front desk Cherry on the cake was the Wake up call scheduled for 5 30am happened at 04 30am by the Hotel I feel sorry for my friend whom I convinced to book a 5 star Hotel but ended up the customer service of a bad youth hostel Would not recommend ever again despite good location and nice interior
Tim
6731 reviews
N/A
1 year ago
Dirty underhanded disgusting excuse of a hotel chain
Pretty much ruined my whole trip Worse than rip off merchant Took booking and then stated 2 weeks later that payment hadn t gone through Very disturbed I rang the bank where payment was supposed to be authorised they said no attempt has been made even when I had confirmation Truth came out They could get more money on the day and throw my confirmation out Dirty underhanded disgusting excuse of a hotel chain
Jonathan
6731 reviews
N/A
1 year ago
Dreadful experience
Dreadful experience - had to move from one Ritz Carlton Montreal to another Toronto and they ripped me for one night in Montreal as well as a night in Toronto Be careful of terms and conditions when booking and don t expect any mercy just because you re being loyal to RC - they don t care
Jurga
6731 reviews
N/A
1 year ago
Worst value for money
We ve stayed in Ritz Carlton Bali resort spa on August 2022 Cost per night more than 600 eur Somebody from staff came to lock the mini bar on our arrival cost max 30 Eur Laundry 3 clothes were delivered in 2 days with request to pay in cash requested buggy didn t arrive in time ordered food was deliverd in 1 hour with request to pay in cash Private pool was dirty on first day of stay We ll never choose this hotel again Shame on this brand
