Rivieratravel Reviews

Took over 3 weeks to confirm the hotels for my holiday as I m travelling solo and this was only because I rang every couple of days to chase

In July 2019 we went on a Danube river cruise with Riviera Travel We had a wonderful time Two years ago we booked with Riviera to go on their Nile cruise Sadly we couldn t go due to medical reasons This year we hoped to go on their Nile cruise but because I am on a waiting list for a procedure I could not get insurance When I explained this to Riviera they were very unsympathetic and refused to refund our deposits We will never use Riviera again

It would appear that the only way to book a Solo holiday is by telephone None of the options apart from India s Golden triangle allow me to check available dates Given that they are supposed to start in April I find this very odd indeed In this day and age surely all information should be readily available on line Updated with regard to the comment below I am aware that the number of people must be adjusted to a single person at the top Otherwise nothing shows when I click on the Solo option

the reply from Riviera travel is a disgrace No other cruises were offered apart from the one I mentioned again I would never book with this company again What about the other customers who have had their holiday ruined by this company I will take my custom elsewhere where I know my custom will be valued and looked after by a professional customer service team

I booked a cruise from Venice to Split with Riviera Travel with flights to and from Bristol They contacted me last week to let me know that it was not possible to fly from Bristol and offered us flights from Gatwick We live in Bath and so it is not the most convenient change to our flights I requested that they provide one night s stay in Gatwick for the night before we fly to Venice They declined this request which is their prerogative I have therefore cancelled a 13 000 cruise for the sake of probably 300 I also wish to mention that their customer service is poor and unhelpful I will not be recommending them and I will never use them in the future

Booked an escorted tour to Italy for my 70th Birthday but after 3 months and deposit paid Riviera Travel have cancelled my memorable holiday blaming flight availability from BA Heathrow No compensation offered No refund offered for out of pocket expenses ie insurance etcNO COMPENSATION BUT IF I CANCELLED I WOULD LOSE MY DEPOSIT

Just got the Riviera brochure Journey beyond imagination Listed among the 7 of the worlds best rail journeys is the Amtrak Memphis to New Orleans Not to be missed unless travelling with Riviera I am booked on this holiday and Riviera have cancelled this train journey part of the holiday and put us on a coach without any consultation What faith can people have that they are going to get what they book and pay for 50 is by no means compensation is that really the difference in price between a coach and the train

Having booked our holiday we are looking to update our details on your website On my Mac chrome says you are a scam site Firefox Safari also does not work Thought try something newer my iPhone iPad even my wife very new iPad None of it works if we get thro the details page is grayed out and nothing can be updated

Riviera Travel Deep South America This tour has just been changed Instead of using the Amtrak train from Memphis to New Orleans the journey is done by coach For holiday makers travelling in 2025 the good news is that the holiday is around 1000 cheaper than this year to account for this For people like myself travelling this year who have booked and paid for the holiday with the train it is a measly 50 refund No no return call even though I phoned and left a message

I originally booked this holiday to Japan on 12 3 24 Because I wanted business class flights told I would get a call back to confirm availability price No call back 2 14 3 24 No call back so called again Bookings team member told me that transport had still not confirmed availability of business class flights would chase and call back No call back 3 19 3 24 No call back So called for 3rd time Told that business class flights had now been confirmed but original hold on my bank card had now expired so had to rebook holiday Told by that confirmation documents email would follow 4 27 3 24 No E mail or confirmation docs Called and told bookings team member I wanted to make a complaint Rep very helpful chased confirmation E mails and phoned back later in the day to confirm I had got them Overall a terrible booking experience compared to competitors I have used e g Titan Distant Journeys