Rivieratravel Reviews

Award Winning River Cruises and Escorted Tours | Riviera Travel

rivieratravel.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers consistently praise Riviera Travel for its friendly, helpful, and professional service, with easy phone booking and knowledgeable staff. Many reviews highlight smooth organization, clear communication, and reliable support across multiple trips. However, several complaints point to issues such as poor accommodation quality, misleading inclusions, large group sizes, and problematic booking processes. Negative experiences also include flight disruptions, unresponsive online systems, and insufficient compensation. Overall, satisfaction is high when expectations are met, but recurring operational flaws lead to significant disappointment.

What customers love
  • Friendly helpful staff
  • Easy phone booking
  • Professional service
  • Knowledgeable advisors
  • Smooth organization
Common concerns
  • Poor accommodation quality
  • Misleading inclusions
  • Large group sizes
  • Problematic booking process
  • Flight disruptions

Last updated 1 month ago

F

Riviera

Riviera Rhine CruiseDisappointed with the food at dinner Small portions and not particularly hot Lunch time food was far superior Bar service is a bit hit and miss eg When we order drinks they tend to miss my wife s order as it is non alcoholic The same applies in the public rooms Another gripe was the Internet Either so slow to make it frustrating or not working at all On our joining instructions it was stated our party had an enhanced drinks package When we tried to redeem this offer on board we were informed that this was not the case The staff were pleasant and the ship spotless and in first class condition Would we cruise again with Riviera I ll answer that when We get back I m back and the answer is No
P

Not able to input essential data

Unfortunately I was unable to input passport and insurance details on My Riviera online account Same thing happened last year It was sorted out over the phone but there seems to be a glitch in the online platform
B

Worrying omissions

1 You don t seem to show a map of the route - or I can t find it This is really useful for choosing the tour in the first place and later for following it 2 I am frustrated that your list of countries does not include MACAU which is exactly like HONG KONG which you do include Macau has its own passport which is valid visa-free in 144 countries including UK and Schengen My wife s nationality is MACAU not China as you have listed it I have tried several times to get it amended but in vain
G

Trying to find a particular river

Trying to find a particular river cruise proved exceptionally difficult I had seen the trip of 11days advertised but when trying to book only the 7day version appeared Eventually I found the cruise by the ship name which listed the cruise we wanted after wasting a lot of time The rest of the booking process was a breeze simple and straightforward
J

Seine river cruise

I returned from this river cruise a month ago and gave what I thought was fair and constructive feedback There was much that was very good - the ship the cabin the food and entertainment - but as a single traveller I would definitely hesitate to rebook The suggestion I made to the Cruise Director about other single travellers making themselves known to the team if they so wished was rejected out of hand yet I now know that this is standard practice on sea cruises Instead he suggested booking on a solo cruise Four weeks on I am still waiting for a reply to my feedback and now suspect it won t happen
A

Good in parts

To take 48 people to Monet s Garden on a public holiday in France was not a good idea The queues even made the national tv news We spent more time queuing for the loo than going round the garden In addition to have Monday as our day in Chinon was just bad planning as most shops in France close on Mondays The final day was a lot of driving on country roads instead of the motorway plus a trip round a village no-one had heard of - it was just to use up time before we could check into our hotel near Orleans Surely better to take a short trip on the motorway and give us a couple of hours to look round Orleans
I

Katy really tried to help

I tried to book a holiday on line but there was no information about the flight upgrades mentioned in the brochure I therefore phoned and was assisted by a very pleasant person called Katy who tried over the course of a week to find out about the upgrades This information was not yet available so eventually I booked the holiday on the understanding that the deposit could be refunded if I was not happy to proceed when the flight information became available Katy was very helpful and friendly It was not ideal that full details of the holiday were not yet known
C

Flights to Tour with Ryanair

We have not travelled with Riviera Travel but are considering a Tour with them The problem at present is that the flights to the Tour are with Ryanair We are somewhat uncertain about travelling with this Airline We would be grateful for any comments
P

Vegan choice

Further to my one star review yesterday about my experience on a solo cruise along the Rhine I have been offered some compensation due to the ship not being prepared to cater for my vegan diet I have spoken to the Customer Relations manager this morning Riviera Travel are trying to offer more plant based meals However I would still be concerned as to whether or not the cruise ships have been told of dietary requirements in advance and had the ingredients on board I have upgraded my review accordingly
G

Riviera took notice of our disappointment and put it right

Did not like that when we got confirmation of our booking to Croatia at an agreed price we were phoned with the news we would need to pay 400 extra to keep the booking or alternatively travel from a less convenient airport However later in the day we were phoned by Riviera to say our extra charge would be refunded Now really looking forward to our first foreign holiday since Covid

About Rivieratravel

Riviera Travel Award Winning River Cruises and Escorted Tours

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