Rivieratravel Reviews

Never again Sicily tour The tour had 47 people on it part of the tour were not due to go until 15th September but were put on our tour going 12th September Group far too big Riviera response to my complaint was that I could have gone on Signature option which can have up to 25 people at a much pricier option For what I paid for a solo traveller was certainly not worth the money The hotels were 3 at best The first hotel we stayed in had 88 steep steps to go down each night to dinner and the same up again or a windy path with uneven paving One gentleman in our group had a very nasty fall The hotel was in the back of beyond with nothing but private housing around it and nowhere to go to in the evening The trip to Palermo was an eleven hour day The tour of the cathedral on the way back was another steep climb of 90 steps Riviera should make it clear that these trips could be a problem for some people The trip to Mount Etna had an extra cost of approximately 75 if you wanted to go to the top and you needed decent footwear and trousers also Riviera made quite a few errors in information which they put down to clerical errors they should make sure things are checked I was offer 45 compensation for the Mount Etna trip The letter came undated and unsigned saying they enclose their cheque for 100 Another case of nothing being checked There were a lot more complaints but Riviera just swept them under the carpet The only saving grace was that our driver Giuseppe and our tour guide Daniela were exceptional I suppose that when you have a tour operator largely owned by an Equity company their business is to make money first at whatever cost Their customer service definitely needs an overhaul A very unhappy customer

The website would not accept my passport details or details of my holiday insurance I booked a callback for the next day 10 mins before the call back time I got a text reminder but the call didn t happen The number itemized on the callback didn t accept calls so I went online to find another The ongoing booking line had a recorded message only I phoned again and chose new business At last I could submit my passport details Total time taken including waiting for the failed callback was 50 minutes The operator was polite professional and apologetic that the systems web and callback had not worked but this has shaken my confidence in the company and their ability to organise my holiday successfully

Used Riviera Travel before and in general Tour Managers were good some better than others Hotels used can be a bit hit or miss However our recent experience 16 - 23 Sept 23 to Puglia area certainly wasnt good On arrival in Bari Airport our Tour Manager was nowhere to be seen but eventually we found her We had been allocated 3 4 hotels for the duration only one was good the other two were pretty bad never 4 for sure One in Lecce couldn t cope with tour party at all The MH Hotel in Matera was lovely The worst The Degli Aranci in Vieste was pretty awful Rude aggressive and disrespectful restaurant manager and assistants Bossed us around whilst seating Food was simply disgusting thankfully a small buffet in addition to fall back on They gave us an hour and a half before vigorously chasing us all out No one should ever be bossed around on a holiday The Tour Manager was uninterested had very little even basic knowledge of areas visited on occasion a bit unpleasant Zero organisational skills unprepared and constantly changed her mind about pick up times and denied us a shuttle which was stated in itinerary Constantly turned up late at pick up points Falsley described food on offer at hotels restaurants Despite 2 of the hotels being bad we would have enjoyed the trip more if the Tour Manager Name initial S had been friendly interested and competent The whole group were pretty vocal about it Complaint sent to Riviera they replied but did not address all issues pretty stock reply Pretty poor response overall Since then Riviera it seems has prevented us leaving a review from their website via feefo by disabling our log in credentials That s also pretty poor Says it all really

Very deceiving advertising You imply a drinks package is included when in fact it is NOT and you should make this very clear Staff were very unhelpful when challenged over this despite them agreeing the advert was incorrect

Booking online was good but I didn t provide the further details you wanted online as in order to create an account with Riviera Travel I had to accept all cookies and I am not prepared to accept non-essential cookies So I had to phone to give the details of our passports etc that you needed Why do you not offer potential customers the option to decline non-essential cookies Very poor service

The booking process was straightforward but I was given the wrong flight times to and from Japan I had to alert Riviera I have been sent a booking confirmation with the correct times but no apology

I thought I had made a firm booking having paid the full cost I arranged and paid for insurance because I was told that this was required There was no acknowledgment so I rang Riviera to be told that the booking was provisional This should have been made clear on the web site

The website informed me that my booking had failed so I ended up booking twice I had to ring to ask for a refund as the 10 reduction had not been included They contacted me asking why I had booked twice Subsequently they asked me to contact them which I did They took some time to reply but there response was of zero benefit to me I have no idea why they needed me to contact them other than to waste more of my time

The booking experience was good however ONE week after booking the holiday was withdrawn due to lack of numbers Extraordinary as there is still 5 months to go It was supposed to be a small group Now feel reluctant to proceed as we have no wish to have further disappointment

I did not put down my name on their website as is shown in passport and had to pay for additional flights I do take responsibility for this on the outward journey but Riviera Holidays were not able to resolve this while I was away amd so I also had to pay for a return flight Very disappointed with their customer services who did nothing to help other than to proved me with the return ticket which I had to pay for This has put me right off the company I am afraid There comment was I am sorry to hear about your experience but that s your fault doesn t cut it for me I am afraid