Rivieratravel Reviews

2nd class guestWell organised company when it comes to trips Stayed at the Aminta Hotel Sorrento Food was similar standard to basic all inclusive Lacking quality fresh fruit salads and veg As Riviera guest we had to sit at allocated table with the same guests for every meal and were not allowed to dine outside so every meal was in the dining room with the same people I felt as if I very few choices and 2nd class compared to other patrons that received a much higher food quality

Have had some excellent holidays with Riviera but unfortunately this one to Sardinia was very disappointing Far too many people on the trip 47 first hotel very clean however the food was not up to standard and queuing for the buffet was horrendous Second hotel did not even have a lounge or bar to relax in - not even a balcony to sit on Very disappointing overall not sure if I feel comfortable travelling with the company again Did not hold a candle to 2 holidays with Riviera last year - such a great shame

Booking online seems a bit clunky unable to review different cabin options dates etc without having to start a booking reservation However perseverance won eventually Drink packages free on 2024 cruises - well the prices seem to have gone up so I guess the drinks package is now included not and extra - seems a bit tough if you don t actually want to drink alcohol

A very busy schedule with good hotels and a knowledgeable guide Michelle who worked tirelessly It was an enjoyable experience The local guides were also good The temperature was hotter than normal and unfortunately I came down with a tummy bug on day three so wasn t in a mood to enjoy the food About 25 of the party out of 36 including Michelle caught the dreaded bug I only fully recovered several days after returning home Nevertheless it was still an enjoyable experience

My experience on the phone was good but I am only giving it a 3 because my title needed to be changed from Mrs to Miss and the person I spoke to told me a Manager had to do this Four days later I have not received a confirmation e mail telling me this has been done which is beginning to annoy me

I liked the itinerary but the deposit of 250 each for a holiday not til 2025 I thought was very high

Original booking was ok but when I changed dates I wasn t told about the extra cost for a different room for the new booking As the telephone operator was hard to hear I also found out later that I had paid for an optional afternoon tea instead of an amendment fee I m not hard of hearing as I could hear other operators in the background

Booking experience could be better I had some difficult completing the forms as there were some fields such as type of cabin and choice of deck which I could not save the information to submit it Also the forms seem really geared for UK passengers for example asking for the an emergency contact phone numbdr in the UK But once I submitted the form and spoke with Charlotte everything went very smoothly

The booking process became quite stressful for myself explaining the process more clearly for someone who doesn t travel and has never flown before would have been helpful especially as I explained when I first contacted Riviera travel that I had never flown before and was autistic I am still unsure about some aspects of my booking but have found that when I contact you the customer service team are not very patient or understanding It would be helpful if your customer service team understood that some people need more patience and understanding when asking questions I will delete my booking reference number so please let me know you have it

Land of rising sun tour March-April 2024Good- Communication for booking was good However we asked to correct booking from twin beds to double when went on holiday this was not done So spent 12 night separate Great little booklet sent before with all details of hotels trips was very useful Overall the trip in Japan was amazing because of the Japanese people places culture local guides fellow travelers Respect out there to our fellow travelers you were all wonderful companions Hotels were great but could have been split more evenly for each stop over in each city Bullet train amazing forget the coach from city to city the bullet train is quicker Bad- The guide was set up and a stand in He was obviously a seasoned and experienced guide but for Turkey not Japan Communication was poor and although a top bloke his knowledge was at best poor lacking The party number was too BIg -X40 people I know you can book smaller but come on x40 people The tours and itinerary were so rushed everyday as we spent 30 minutes getting on off the coach More breaks in the week for a little independence would have been appreciated deal with jetlag No welcome meeting to discuss itinerary No contact numbers given for emergencies No meal first night after we traveled x13 hours on a plane Ugly- First time trying a escorted tour don t think we would do that again not impressed with organizers except amazing gorgeous knowledgeable local guides which i could book myself Dont get me wrong we had a great time but organization communication should i suspect be your top priority as it would have run alot more smoothly