Rivieratravel Reviews

Award Winning River Cruises and Escorted Tours | Riviera Travel

rivieratravel.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers consistently praise Riviera Travel for its friendly, helpful, and professional service, with easy phone booking and knowledgeable staff. Many reviews highlight smooth organization, clear communication, and reliable support across multiple trips. However, several complaints point to issues such as poor accommodation quality, misleading inclusions, large group sizes, and problematic booking processes. Negative experiences also include flight disruptions, unresponsive online systems, and insufficient compensation. Overall, satisfaction is high when expectations are met, but recurring operational flaws lead to significant disappointment.

What customers love
  • Friendly helpful staff
  • Easy phone booking
  • Professional service
  • Knowledgeable advisors
  • Smooth organization
Common concerns
  • Poor accommodation quality
  • Misleading inclusions
  • Large group sizes
  • Problematic booking process
  • Flight disruptions

Last updated 1 month ago

A

Harry the helpful one

We dealt with Harry and found him very helpful with our questions We had to book our own flights as we wanted an extra few days at the end of cruise He helped us with our cruise booking so we are now booked and looking forward to our river cruise in September
G

Friendly helpful and easy booking

Really helpful - getting answers for all the missing information on the website Chatty friendly and knowledgeable Holiday booked and sorted for Spring 2025
M

Booking was So Easy

Very friendly knowledgeable staff who answer the phone with little delay and sound as if they are working in your interest Makes booking a holiday so easy
Y

Harry was an outstanding agent

Harry was an outstanding agent Answered all questions confidently followed through our conversations with emails gave me time to consider and didn t push for an answer Post booking he was readily on hand for a couple of additional questions His expertise and client support made Riviera our final choice
R

You were able to sort out my

You were able to sort out my requirements
T

Booking our trip was easy

Our booking was handled in a very professional way Elaine was friendly efficient and informative
M

Brilliant service

Brilliant service and choice of destination Helpful staff answered all my question
A

Absolutely amazing

We returned last week from the Icons of Japan tour I had wanted to go to Japan for a long time and the tour was absolutely great It was very full on with a lot crammed into a week and would not have missed it for anything We were both very happy with our guide Carlo and would have no hesitation in recommending Riviera Travel to other people
R

FULL MARKS

Response was swift the advisor was efficient and helpful information was clear and business concluded happily
S

Great advice and useful answers to all

Great advice and useful answers to all questions Booking is super easy and you are never held waiting for the phone to be answered Always great to quickly speak to an actual human being rather than be referred to online Fantastic customer service

About Rivieratravel

Riviera Travel Award Winning River Cruises and Escorted Tours

United States

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