Ronbrooks Reviews
Ron Brooks Toyota Derby & Nottingham - Toyota & Suzuki Car Dealerships
AI Review Summary
Based on 84 reviews
The majority of reviews describe a consistently excellent customer experience with Ronbrooks, highlighting professional, friendly, and helpful staff. Customers frequently report smooth, stressfree purchases and fast service. A small number of critical reviews mention issues with warranty, communication, and pricing. Overall, the dealership receives high marks for service quality and reliability.
What customers love
- Helpful guidance
- Smooth process
Common concerns
- Warranty issues
- Pricing concerns
Last updated 1 week ago
K
Keith Mair
I have just bought a 6 month old Toyota Yaris from Ron Brooks Mansfield The entire process went smoothly and was totally stress free Everything they said would be done was done and done when they said it would be The Sales Consultant Simon L was a credit not only to the business but to the industry The car was delivered from Mansfield to my home on the Wirral The delivery driver Andrew was outstanding and wouldn t leave until he had explained everything about the car to me His enthusiasm for the brand was infectious This was a great experience from start to finish My only regret is that Ron Brooks haven t got a dealership on the Wirral
M
Mr Michael Walton
Yaris
Very pleased with my little Yaris Staff were very helpful we live quite a long way from Ron Brooks so Steve kindly sent me close up pictures of minor scratches which all came out when they valeted the car which was done to a high standard Also was given a full tank of petrol which was really good Would highly recommend this company very good customer service and reasonable prices Thankyou
J
JAS
I received an excellent service from Ron Brooks
I received an excellent service from Ron Brooks Ilkeston when purchasing a second hand car Car a competitive price well valeted in excellent condition and salesperson - Garrie was very helpful and answered all queries and kept in touch with me from enquiries test drives to after sales Additional services were promoted but no pressure at all to purchase them
L
Lady Lee
Amazing service at Ron Brooks Mansfield I recommend
A big thank to Mark Hicklin at Mansfield from the minute we walked in garage he delivered an amazing service He was helpful and informative throughout the purchase in short it was a swift purchase He took me and my husband for a long drive to test drive the car On collection after 2 days he picked me from the train station The car looked brand new the valeting team did a good job ln addition the car had fuel l managed to get home which 70-80 miles away from Mansfield Mark rang to check if l had arrived home safely The whole team at Mansfield was friendly and welcoming Thank you Mark for first the class service
G
Guest
Bought a second hand fiat 500 and Rich
Bought a second hand fiat 500 and Rich could not have been more helpful Communication was excellent at all times and collection went very smoothly They ensured the car was perfect for the handover Would recommend highly
J
John Longdon
Ron Brooks Ilkeston
Ron Brooks IlkestonBuying a used car was made to feel simple and trouble free Matthew made himself available to answer any queries and guided me through the cay buying process I was also not given the hard sell on the optional add ons which I did not want or get When I arrived to pick up the car the meet and greet lady sorry I did not get her name made me feel very welcome The car was outside ready and waiting when I arrived so this meant the transaction went by quickly and smoothly It is still early days as I only bought the car on the 15th June but so far so good so I can only base this review on that Hopefully things continue well and my experience remains positive I am the sort of person who likes to give more time before posting something so if my experience does change I would look to either amend this review or leave another more reflective review based on a future experience with my purchase
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JONATHAN BECK
I picked up my Toyota Yaris yesterday
I picked up my Toyota Yaris yesterday from my local Ron Brooks dealership in Mansfield the salesman Steve was brilliant he took me through the whole process and put me ease They really are a great team and totally recommend them for new or used care sales Thanks RB
H
Hayley
Used car from Ron Brooks
We bought a used car from Ron Brooks Mansfield and we couldn t fault the service Very friendly and helpful customer service and the whole process from test driving to purchasing was smooth and easy When we collected the car it had been valeted to a high standard MOT d and serviced We would highly recommend Ron Brooks
M
Martin Bryant
Great Service at Ron Brooks
We recently bought a non franchise car from Ron Brooks Steve Williams could have been more helpful and attentive keeping us well informed throughout the process We are very pleased with the purchase and the service we received
M
Miranda Williams
Fantastic service from Ron Brooks
Fantastic service from Ron Brooks Suzuki in Mansfield Recently bought a new Suzuki Swift and Rob Sanchez took us through the process which was straight forward and stress free Nothing was too much trouble Rob was very helpful and knowledgable and kept us up to date with everything Absolutely first class service Thanks Rob