Ronbrooks Reviews

Edited on 17 08 2022 It would be unfair to keep one star review after a meeting with Group Operations Director where he could address my objections and concerns He showed understanding about issues I arise and willingness to put things right Let s be honest little things matter and sometimes they lead to bigger conclusions I also had opportunity to see evidence that work have been carried out correctly which I didn t see before I put this review Therefore it would be unfair if I will keep one star review here It is likely I will change this review to 5-stars when I visit them in September So far my recommendation is to speak to people if you are unhappy with something and try to find solution Originally wrote I had my Toyota Auris on annual service according to my Service Plan I bought a Toyota Auris in July 2021 and decided to go for a service plan in order to make this car roadworthy for a while I visited them on the beginning of August 2022 One of the benefits of using your service was a courtesy car which I m thankful for because it s additional value for their services Unfortunately this additional thing didn t make me happier when I noticed the quality of their service I have a very strong impression that their staff haven t done anything to service my car With probability close to 100 I can state you didn t even check things they should check but they ticked boxes on a sheet of paper Person who filled out the form stated that inspected the cabin filter If this happens then that person will notice that a filter should be replaced because it s dirty and full of dust This filter was also inserted incorrectly before and it s now in V-shape Engine oil should be replaced and oil filter should be replaced too I just had an opportunity to look into oil filters and the mechanic from different place who I spoke to was confident that the filter wasn t replaced recently There was an air filter inspected too which would be beneficial to replace but no one told me about this I know they only carried intermediate service where I have to pay extra for additional parts It s very likely I will pay for these parts if they aren t in a contract but I will have to know about it first I had an impression that they only wanted to charge me for additional jobs They wanted to service my air conditioning and replace braking pads I considered that option but seeing their work so far I m confident they should not touch any car at all How can I trust your staff and allow you to replace brake pads if they are unable to inspect a pollen filter It s one of the simplest tasks to do around a car I think what they are doing is charging every customer for services and they doing nothing or very little It s easy money because most of customers won t be able to check what they have done or what they deliberately neglect to do Most people believe that car specialists such as a car maker are doing a great job They abused their position of trust and it s unlikely they will be able to gain the trust back I ve got my lesson learnt I should avoid to go to Toyota to buy my next car I strongly suggest think twice before you go to buy any car or to service your current car with them

Booked a test drive start to complete took me 3 hrs I was suffocating in my mask Very slow service obvious It was a trainee that service me who took everything slowly I can understanding but detail of my vehicles Reg no provided to me was wrong make it harder work when changing insurance Not the best price didn t lower the price at all since I pay in full So I would said nothing special when Ron brook Mansfield

Ron Brooks Mansfield The wife is after either a Toyota Corolla or a Toyota C-HR - undecided We thought we d pop into Ron Brooks at Oak Tree Lane to see both in the flesh Shouldn t have bothered but you don t know until you try Too many cars taking up valuable sales space - awaiting prep 3 times more than there was for sale Those for sale were scattered amongst awaiting prep cars and most needed a vacuum at that even with prices in the windows Not a good advert for Toyota and definitely won t be buying from there - give me a car supermarket any day