Ronbrooks Reviews

Ron Brooks Toyota Derby & Nottingham - Toyota & Suzuki Car Dealerships

3.98
84 reviews
Great Rating
Based on 84 user experiences
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AI Review Summary Based on 84 reviews

The majority of reviews describe a consistently excellent customer experience with Ronbrooks, highlighting professional, friendly, and helpful staff. Customers frequently report smooth, stressfree purchases and fast service. A small number of critical reviews mention issues with warranty, communication, and pricing. Overall, the dealership receives high marks for service quality and reliability.

What customers love
  • Helpful guidance
  • Smooth process
Common concerns
  • Warranty issues
  • Pricing concerns

Last updated 1 week ago

R

We recently purchased a used Toyota

We recently purchased a used Toyota from Richard Hales at Mansfield He was genuinely concerned with our specific requirements and he was very professional throughout Richard s down to earth friendly manner helped to keep our stress levels down too Nothing was too much trouble and we know that this will continue in our future dealings with Richard and Ron Brooks Mansfield Thank you from a delighted customerRichard and Sue Mountain
T

Mansfield Ron Brooks - Steve Williams

Steve Williams at Mansfield Ron Brooks is so amazing Helpful throughtout the whole process from the very first phone call to the car delivery arrangement He is honest and always willing to do extra miles to make us happy and panic free Would definitely recommend him to my friends if anyone wants to buy a Toyota car Many thanks again Steve
P

Purchased a cracking Toyota Aygo from

Purchased a cracking Toyota Aygo from Ron Brooks Mansfield in Nov 23 Car was excellent just what we were after and in pristine condition Sales service was excellent extremely professional courteous and without any issues or pressure Recommend you ask for Steve Williams if you are going there to purchase very good
P

Quick and professional service

Quick and professional service delivered for my 2nd purchase of a used car 10 out of 10 rating for them Especially if you re not expert in cars and you want to find a reliable and good price car for commute getting ronbrooks is definitely the right choice Also much appreciate for Steve s help and I ve got the car remotely from auto trader even they are located in 150 miles away from me and I ve got the car view with the video and I ve made up my mind to do the purchase and the car is delivered to my home within the next 2 days
R

GREAT SERVICE

ave used this garage for the first time today for a service and warranty as it is convenient to my work compared to where I travel from From entering the showroom to the booking in and collection the service has been brill The dealership is bright and vibrant like most dealerships but extra marks for the super shiny and brill floors attention to detail and credit to whoever does the cleaning here Amy looked after me on this occasion taking details and sorting a courtesy car out quickly I was contacted when my vehicle was ready and although my vehicle needs to go back Amy was very apologetic and ensure was booked in for follow up works There was no hard sell at any point on extra services ect just simple straight great service This is a refreshing change Given its the first time I ve used here I m very impressed by all services and been that impressed I will probably end up having my other Toyota serviced here when due even though not local to where I live Thank You Amy and Ron Brooks your service has been great and I have every confidence you will sort my warranty repair out on return visit
S

Helpful Staff without the hard sell

I have just purchased my first car from Ron Brooks Ilkeston having always had company cars Yugesh has been so helpful in helping me secure the finance and purchasing a stunning car Yuesh was helpful knowledgeable and couldn t do enough to get me this car Huge thanks Yugesh and the car is an absolute stunner Really appreciate it
C

Ron Brooks Mansfield - an absolute pleasure

I bought a used Nissan Qashqai from Ron Brooks Mansfield and it was an absolute pleasure Mark is such a lovely salesman he made the process so easy answered all our questions and even sorted out an interior light issue First class service from the moment we were welcomed into reception to courtesy calls to check we were happy after we got home I would definitely go back or recommend to friends and family
L

Great experience from start to finish

Great experience from start to finish Had an excellent experience at Ron Brooks Mansfield Was greeted with a smile which is always a bonus Explained what I was looking for to the receptionist then she went to fetch Steve Cannot fault the service I received from Steve nothing was too much trouble He made me feel comfortable and confident that I was making the right decision He answered all of my questions there was a lot Handover of my new vehicle went smoothly and I could not be happier with my new car Would definitely recommend
D

Amazing experience at Derby branch

This review relates to Ron Brooks Derby John Lord and everybody we came across when we visited the showroom were fantastic Very welcoming no sales pressure and I was given time to think about my purchase They helped me purchase the best car to suit my needs and not just sell me a car The after sales service has been top notch too I would have no hesitation in recommending anybody to the Derby branch
R

Really great experience at Ron Brooks Mansfield

Really gr6eat experience at Ron Brooks Mansfield gthe entire team are friendly and welcoming in to the showroom and was even offered a hot chocolate whilst we wait for a salesman Steve was great and understood our needs and thoroughly went through everything which made the purchase even more relaxing and satisfying Great friendly customer service which was equally matched by the after sales service we received all week after receiving the car Really pleased with the purchase and everything is explained on the Toyota app which makes understand the car and its hybrid performance even clearer Thanks Toyota and especially to Steve who made our journey with Toyota a pleasurable one Loving our new car Nikki Rekha

About Ronbrooks

Welcome to the Ron Brooks Group. We are a family-owned Toyota & Suzuki franchise car dealership offering new cars, used cars and official servicing.

United States

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