Rosenames Reviews

Personalised Rose Bush Gifts by Post Birthday Gift Roses Plant Gifts UK Del...

rosenames.co.uk
3.50
16 reviews
Great Rating
Based on 16 user experiences

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Rated 3.50 out of 5 by 16 Happy Customers

62.5%
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37.5%
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AI Review Summary Based on 16 reviews

Customer sentiment is polarized, with a majority of reviews praising service and delivery while a significant portion criticizes after-sales interactions. Several positive reviews highlight product quality and timely shipping, whereas negative reviews consistently point to issues with support and incorrect orders. The overall experience depends heavily on post-purchase support.

What customers love
  • Fast delivery
  • Beautiful rose
  • Excellent help
  • Quick shipping
Common concerns
  • Damaged packaging
  • Wrong item sent
  • After sales issues
  • High pricing

Last updated 2 months ago

J

Disappointed with customer service

Disappointed with customer service Sent a rose to my mother after the death of her dog Rose arrived with damaged packaging and soil split all over her kitchen Contacted customer service no apology and no compensation Will not be using or recommend this company
M

Terrible after sales service

I ordered a red rose for my mums 90th birthday but came as pink I contacted them and was told that is what is stocked as red I told them my mum has severe sight loss and can only see red There was no refund or replacement I sent 3 emails and only got 1 reply from them Very disappointed so would not order again or recommend Very poor after sales
A

Avoid at all cost

Absolutely appalling customer service and rude rude rude I should have done my research before ordering but they seemed very nice and genuine I d advise spending your money at a reputable retailer No doubt they will offer some pathetic excuse in response
N

Terrible After Sales Service

Terrible After Sales Service Aggressive Rude Threatening My partner bought me a rose for valentines The label was wrong so they replaced it no problem That was February The rose has like my others been looked after but is no different 5 months later than when it arrived My partner contacted them was threatened with being sued if a bad review was left Well looking at other reviews there solicitor must be busy
G

If I could have left 0 stars I would

If I could have left 0 stars I would The after sales service is awful I recently lost my dad and my brother and explained this to them My sisters and I wanted to buy my mother a rose named after my father as it was the first of his birthdays since he died The rose arrived with the bottom of the box broken and had clearly been taped back together by the delivery service On opening the box The pot was split open and all but two of the stems were snapped some in several places The rose buds were also no longer attached to any stems I immediately contacted the company They were not available by phone so I emailed The reply was to say it was the fault of the delivery which I agreed with in my original email They said not to worry the rose will come along nicely eventually I replied that they knew what it was for and it wasn t acceptable for them to expect us to give it to my mother in that condition or expect us to not want compensation They said return it but i would have to pay delivery costs and they would un name my father s rose I replied saying that I thought their attitude was cold and unsympathetic to our situation and I dont agree that i should incur any costs I explained that as the rose was named after my father my mother was upset to think they would take the name away Their reply glad to hear she wants to keep it best we can offer is delivery cost returned They would not accept that we had paid 48 for a flourishing rose and was left with a few sprigs by the time we cut it back From what I see If the rose arrives undamaged 5 stars If it s damaged 1 star so I guess their customer service is shocking if they have to deal with refunding or compensation Very sad
V

Absolutely disgusting company

Absolutely disgusting company I emailed to tell them DPD had dropped my rose off at shop across the city when I took a day off to wait I for a live plant I requested a refund They sent me evidence I had asked DPD to do this this is incorrect they accused me of lying and no refund I advised no delivery attempt made and opened a dispute with the bank They challenged it and sent their evidence to the bank which included a GPS of their attempted delivery which by the way was 8 miles away from my house as I advised them initially not attempt made Anyhow no refund so 50 lost as got nothing and called a liar quite aggressive and rude in the emails Do not use

About Rosenames

Give a loved one a personal gift with our rose bush and personalised plant gifts with a personal image attached to the horticultural label

United States

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Frequently Asked Questions

Rosenames specializes in personalized live rose bushes, offering a unique and lasting gift option for customers across the United Kingdom.

Yes, Rosenames allows customers to name a real rose bush, creating a personalized living gift that can be delivered quickly and enjoyed for years.

Each order includes a certificate and luxury gift wrapping, presented in beautifully gift-wrapped packaging.

Orders placed before 10am are processed for next-day delivery, excluding Friday, Saturday, Sunday, and bank holidays.

Yes, Northern Ireland and Scottish Highlands orders incur an extra charge for delivery.

About Rosenames

Rosenamesis an online UK-based store specialising in personalised live rose bushes, offering a unique and lasting gift option for customers across the United Kingdom. The business focuses on helping customers name a real rose bush, creating a personalised living gift that can be delivered quickly and enjoyed for years.

The core service provided by Rosenames involves the personalisation of real rose bushes. Customers can choose a name or message, and the selected live plant is delivered ready to plant. Each order includes a certificate and luxury gift wrapping, presented in beautifully gift-wrapped packaging. The store highlights its fast UK delivery service, aiming to process orders placed before 10am for next-day delivery, although Friday, Saturday, Sunday, and bank holidays are excluded from this timeframe. Additional delivery information notes that Northern Ireland and Scottish Highlands orders incur an extra charge, while the Channel Islands, Isle of Man, Isle of Wight, and Southern Ireland are not served.

The website states that over 10,000 roses have been named and gifted across the UK, positioning the company as an established provider in this niche market. The product range consists of personalised live rose gifts, with fixed pricing displayed for items such as the "Name a Rose" option, alongside bundles like a three-rose special offer and specific occasion gifts including weddings, birthdays, remembrances, and anniversaries. Additional items available for purchase include dog walkers kits, planters, foot care sets, and cards, though these are listed separately from the core rose-naming service.

Customer Experience and Site Information

Customer feedback is highlighted on the site, with a top rating of five stars described as "Excellent" based on customer reviews. The site includes standard store sections such as a shop, about page, contact details, and a rose care guide. Customers are directed to a separate website, www.forever-roses.co.uk, described as the Forever Flowers site, and a second site, www.foreverflowercards.com, is also referenced for further browsing.

Operational Details

Rosenames operates with specific office hours, open Monday to Thursday from 9:30 to 12:30, with email communication directed to [email protected]. The store is closed on Saturdays, Sundays, and bank holidays. The footer notes that all content on the site is copyrighted, reinforcing the site as the definitive source for current product and policy information.