Rothervalleyoptics Reviews

Telescopes, Eyepieces, Filters, Accessories - Rother Valley Optics Ltd

rothervalleyoptics.co.uk
4.03
104 reviews
Great Rating
Based on 104 user experiences

Rated 4.03 out of 5 by 104 Happy Customers

57.7%
19.2%
5.8%
2.9%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Poor again

Service poor company doesn t care about customers About 3 years ago I purchased bathinov mask faulty 2 instead 3 wholes I was told to make 3 rd whole by myself Recently I bought telescope Again faulty This time focuser I ve been asked to make the video how it s broken No one said sorry and they tried avoid return 3 days I spent for stupid emails and phone calls Finally I fixed it by myself and after that I never going to buy something from rvo before they post telescope never check is packed and working correctly
A

Pathetic Service

Order was placed on 23 Dec to be delivered on 27 Dec I sent 4 email and no one bothered to reply I made several calls and no one picked up my phone Finally someone received my calls after several attempts and told me that order has been cancelled because of unavailability of the item and refund will be issued next morning It s almost 4 days and there s no information from them I have again sent an email with the hope they will reply Why did they take the order if item wasn t available in stock Why don t they reply to my emails Why don t they pick up phone
M

Rather poor customer service made an

Rather poor customer service made an order at the start of the year with one item being on backorder Called to find out the lead time and was told 2 weeks so placed my full order after many emails and nearly 4 months later still don t have it when requesting an update back in late Feb was told they d find out and let me know shortly apparently shortly means never After chasing it up today was offered a refund for the missing item Will be taking future business elsewhere from now on
B

Not even worth 1 star

Not even worth 1 star Placed an order and was told that the delivery would be With me within 1-2 days Nothing arrived after contacting them I was told they would get back to me No reply from them and had to contact them once again Now to be told that it would be February before I can take delivery I had an email saying that the telescope had been dispatch when this is clearly a lie Customer service is a joke with this company
K

I have been waiting WEEKS

I have been waiting WEEKS for my seestar even though i done next day delivery and everything went through perfectly fine I called them to ask about stock and they said next month they ll have some I placed the order January 8th it s now the 27th Ridiculous

About Rothervalleyoptics

The best place for a wide range of Astronomical Telescopes, Binoculars, Spotting Scopes & Accessories all at internet prices. Celestron, Skywatcher, Baader

United States

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