Rothervalleyoptics Reviews

Earlier this year I brought a sky watcher Alt AZ telescope and after I brought it they said it was out of stock instead of showing that on the website because when you want to get something you don t want to have to ask RVO if it s in stock One more issue is that the shipping I paid for was a 2 day shipping time for 7 but it was a months wait and I also order 2 filters a light pollution filter which came a moon filter which didn t arrive When the telescope came the tracking didn t work so I sent it back and they accused me of tempering with the telescope and didn t give me a full refund as promised on the website This is a reply to the RVO reply Well the tampering wasn t me other I wouldn t of sent it back the collimation was fine so I had no need to touch it and the tracking didn t work I followed the step by step in the instructions and it still didn t work the object through the eyepiece kept moving out of from and the telescope didn t know where it was when gave the write location info for example when I wanted to Aline it with vega in the south it would point north and it would change from me being able to do a 1 2 and 3 star alignment to only being able to do a 2 and 3 star alignment and what happens to the moon filter that was completely forgotten and ignored

Took over 4 month for my order to arrive I had to do all the chasing on emails ref dates availability etc asked for my delivery to be posted to another address which again had to be chased perhaps it would have gone smoother IF it wasn t for Covid 19 but asked for the balance of my order to include some smaller items nothing has been mentioned about these sundry items nor the refund Don t be put off it may get better after the Covid situation

Ordered an item from the website Zero communications from the retailer I contacted them three days later after not hearing anything Was told that the item was out of stock and could not be supplied at the price paid Order was cancelled My time wasted