Rothervalleyoptics Reviews

Telescopes, Eyepieces, Filters, Accessories - Rother Valley Optics Ltd

rothervalleyoptics.co.uk
4.03
104 reviews
Great Rating
Based on 104 user experiences

Rated 4.03 out of 5 by 104 Happy Customers

57.7%
19.2%
5.8%
2.9%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
L

Celestron Lenses

Always helpful Quite prepared to exchange products if not entirely satisfied Good advice given on the telephone
A

Great company

Great company great price parcel delivered to front door and left in full view for any passers-by to take
S

Good all round

Good product at a good price fast delivery and very well packaged Would be nice if they had live stock levels on their web site to save having to email to check but generally very happy with my purchase
J

Excellent communication

Excellent communication kept me updated on the progress of the order Item was out of stock when I ordered it so there was a delay in the order otherwise it would have been 5 stars
B

I made the initial mistake of not

I made the initial mistake of not checking the items were in stock that was my fault Your firm had to order the items from the main supplier I was offered the chance to opt out but stuck with the order as the binoculars were of a type that would be right for my sisters two Grandchildren Ie a large field of view enabling them to easily pick up a bird in flight
T

Happy Customer

The mark of good customer service is as much about what happens when something goes wrong as when all goes well I received a friendly call to say that the item I had ordered was not in stock but that I could expect to receive it in a few days Result - happy customer
A

Great Company

Initially I had a problem trying to call the company - due to my mobile phone wifi calling carrier I think not terribly technical However once I got through they were incredibly helpful One star dropped due to delivery two days later than scheduled but otherwise all good The telescope I wanted was 20 cheaper here than on Amazon etc for exactly the same product
M

Very Helpful

Very helpful even for the smallest of questions When buying from them the process is simply and they keep you up to date of your purchase s progress My only negative is that if you buy something small like a filter the cost of postage is 20 to the north east of Scotland when the item could have been sent by royal mail large letter for a few pounds But it just means I have to save an order to be more than 100 before sending the order to make it worthwhile They would have gotten five stars if it wasn t for the postage
D

Generally good

Initially quick and efficient but left out an integral part of the package dispatched to me Had to wait a few days for it to arrive
D

Not so Disappointing Customer Service Updated10 06 23

While I did have some issues with my order it shats off to Adam at RVO He s taken the time to reach out to me and listen to my issues He s done everything possible to restore my faith in RVO I now know that RVO do take customer service seriously and will do their best to ensure they have satisfied customers It s good to see how a company responds when there is an issue

About Rothervalleyoptics

The best place for a wide range of Astronomical Telescopes, Binoculars, Spotting Scopes & Accessories all at internet prices. Celestron, Skywatcher, Baader

United States

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