P
Pawel
Damaged order of basic quality
Unfortunately my order was damaged Ordered tudor oak 110cm shelves with a wine rack costing over 100 The wine rack was bent I asked for a replacement to be sent and sent photographs as requested Took 6 days for response and no replacement was sent Instead I was asked to bend the wine rack back into place myself genuinely this is what they asked me to do This was disappointing as this cannot be done without further damaging other areas of the rack It is too flimsy I ve been offered a partial refund - 6 Quite disappointing Again getting this refund even in negotiations has taken 2 weeks Was also sent the wrong instructions for the brackets instructions related to entirely different brackets Instructions state 8mm drill bit but it s actually 7mm so be careful when putting the shelves up that you don t drill your holes too big I always start with 6mm and work way up gradually 1mm at a time Other than the above the shelves look fine but I m not overly impressed with the quality The wood also doesn t seem to be oak It is very soft so possibly pine I can t see any details in the description for what wood the shelves are Just says wood So that is misleading unless I have missed something I won t be purchasing from this website again I expected better given previous reviews