


Based on authentic user experiences
Brett
6731 reviews
N/A
1 year ago
Positive HUMAN interaction
It s very refreshing to have a simple conversation with a customer service rep who is actually focused on your issues and able to follow through and work out solutions Crazy how rare and valuable these interactions can be I ll add these guys are 2 2 for me now Keep it up
Shari Finney
6731 reviews
N/A
1 year ago
Top notch customer service
I was struggling with the pillow top mattress I purchased and completely forgot there was any type of warranty Long story short I ended up on the phone with Christine who not only explained that I can get a different mattress walked me through what kind would be best for me but did it all with kindness patience and respect She was amazing
Athena Dunn
6731 reviews
N/A
1 year ago
I can not say enough about this company
I can not say enough about this company and the best customer service I receive every single time I had a question or needed help I have bought 2 queen beds for our home which are so amazing and comfortable as well as the adjustable base unit which is far and away better than other unit out there However it is the personal customer service that sets them apart time and time again
William N Whelan
6731 reviews
N/A
1 year ago
Why Saatva
It took a lot of research to finally settle on Saatva for our mattress We have all become cynical of internet adds and internet reviews The reviews by owners and the return policy gave me the confidence to purchase from Saatva Our present mattress in our Florida home is firm and as side sleepers we would wake up every morning with a backache and shoulder pain Upon receiving our new mattress our aches were gone from the very first night We like it so much we have just ordered the same mattress for our Massachusetts home
D Brock
6731 reviews
N/A
1 year ago
King Zenhaven Queen Classic
Saatva experts helped me on the phone more times than I can recount with answers to technical questions logistical questions aesthetic questions comfort questions and orthopedic questions They were always lovely and knowledgable I actually had decided myself from reading research and trying in-store upon a king zenhaven It was a heavenly relief and my hip pain disappeared Six months in my OA had progressed however and to cut to the chase I decided to add a high density foam topper after confirming the logic with Saatva To my astonishment Saatva wanted to provide this for me to make things right I have been sleeping through the night and waking without pain for months now I also purchased a queen Classic for my guest room after wonderful discussion with Saatva rep about my own shoulder and hip issues It is positively dreamy
Belen Garcia
6731 reviews
N/A
1 year ago
They aren t lying about the great customer service
My husband and I went into the showroom in the Pearl and the salesperson was no nonsense and low hassle and made the buying experience easy and enjoyable Also when we ordered the bed we realized that we ordered the 11 inch mattress when we really needed the 14 inch one I emailed customer service on a sunday Easter and they got back to me within 1 hour and had my order fixed no hassle and no extra charge I can t say enough about the customer service experience and how top notch it was
Heather
6731 reviews
N/A
1 year ago
We purchased our Loom and Leaf from recommendations from Sleepopolis
We purchased our Loom and Leaf from Saatava 5 years ago after doing research on Sleepopolis and it was the best decision we ever made We never have a bad nights sleep on our mattress and it has really held up over the years with no issues Not to mention the topper is wonderful too We have recommended many family and friends to purchase on of their mattresses as they are top quality
Nancy Whaley
6731 reviews
N/A
1 year ago
The best sheets I ve ever owned
The best sheets I ve ever owned The quality of the sheets is phenomenal The tote bag was an added bonus I m going to order another set The customer service is great I HIGHLY recommend saatva products
Kimberly
6731 reviews
N/A
1 year ago
Shouldn t have waited so long
Awesome experience and awesome mattress We lived with an old indented too hard mattress for years and finally decided to make a change for the better Watched loads of video reviews and researched the heck out of it to decide on a Saatve Classic Luxury Firm We only waited 10 days from order to delivery day and were so pleased to have them take away that old mattress Been sleeping well since- Very pleased
Dallas Dotson
6731 reviews
N/A
1 year ago
A great company for grandma and grandpa
I recently helped my mom and dad find the best option for a new bed and adjustable frame After much research and reading tons of reviews Saatva seemed like a great choice Customer service is everything you read about they are easy to communicate with easy to get a hold of and as a company so far consistent honest and friendly My folks will receive their new bed soon and my husband and I have already chatted about getting a new Saatva in the future