Salesforce Reviews

I wish I could rate it zero

I wish I could rate it zero When you first deal with the company they seem great the software looks useful and they re very friendly Unfortunately once you sign on you realise that the software is completely useless and only usable if you pay them exorbitant fees to do things or put your team through a degree to understand it They really push for the support alongside the contract but the support team are truly terrible - you are passed from pillar to post no one knows how to do anything and or to give you any straight answers Perhaps if you are a huge company with coin and resources to spare it may be a good system but overall its pretty shocking

Where are reviews like these when you need them

It should be easier to access independent review platforms like this so innocent people looking to find out the truth about SalesForce can find it from actual users and not the fluffed up canned reviews created by SF That s all that is immediately available unless you search for hours I wish I found this before I trusted this company with all my valuable client information to my detriment after loosing ALL of my fines over a credit card glitch I cancelled my cc after being a victim of identity theft This happened twice The first time Once I reactivated my account I realized my files were gone and it was like pulling teeth to get someone on the phone or anywhere to help restore them Finally I got my files back The 2nd time again I was unable to get someone on the phone Your account manager or whatever they call them changes all the time and this is the person you have to speak to This card was where my SF monthly withdrawal came from I actually enjoyed using SF as a CRM prior to these issues People running a small business don t have time to chase companies to correct a problem like this It s been over a tear my fines still have not been retrieved and i have yet to even get a call back from SF I m done In fact I should sue I m over SalesForce

Worst customer experience every

Worst customer experience every I spent 1 hours on the phone with them the other day and nothing fix ur customer experience up ASAP

TERRIBLE for Small Enterprises

Absolutely not Meant for Small CompaniesThis product is trash and beyond terrible - Indian companies should definitely stay away Wasted 10K and didnt even use the product at all Account managers dont know anything and once the sale is completed dont even care what happens with you Implementation partners are terrible Took 3 months to deliver after purchasing and nothing worked Dont trust any platforms with other reviews

It should be called Salesfarce

It should be called Salesfarce Never seen such a User UNFIENDLY program ever In the field when adding new accounts and contacts you have to fill out both separate with the same information HELLO Ever hear of autopilot This is minor in comparison to basic functions that are hard to use with limited written support Once a error has occurred endless phone support is needed It is such a sensitive software that a function you would assume be in place will spiral you down the rabbit hole My suggestion is look into other User FRIENDLY CRM programs You and your employees will have a more rewarding experience

No Cancellations Allowed Megan Lacey Or Megan Foye

Be careful with the specific wording of each Cloud that they have I did a free trial for the Financial Services Cloud liked it and thought I d signed up for it Apparently I d signed up for the Sales Cloud which is something entirely different I d tried to cancel the first day I logged in and realized the error but was given the run around by their salespeople Megan Foye Megan Lacey and Quinn Schrepel Finally got to Billing Dept a few days later who said I could NOT cancel my subscription

I m excited to see the low reviews and

I m excited to see the low reviews and be able to write my own SF is a 26B company that makes money offering an organized database solution so to speak It s a joke The mobile app doesn t even provide notes the only thing that matters when you re dealing with prospects You d think it s intentional it s so bad I had it in 2000 and I m forced to have it now NOTHING HAS CHANGED I d be embarrassed to willingly be associated with the place FK SALEFORCE

Terrible renewel process - no transparency

I highly recommend using another software Outside of the shoddy service this company is terrible when it comes to renewals They have awful customer service especially when it comes to high level clients spending tens of thousands on licenses Prices are not transparent and any change to your license count leads to radical changes in prices Account manager s use highly aggressive sales tactics and don t actually help the consumer in any way Not to mention their auto renewal tries to lock you into a high price with ridiculous yearly price increases Nothing about this company is transparent