Sandersonjames Reviews

Poor service provided by Genesis City Sanderson James

I recently had a troubling experience with Genesis City Limited and their agent Sanderson James while renting out my property The tenant agreement received only after the tenants moved in contained a completely incorrect landlord name Despite our repeated efforts to address this it took weeks for any feedback leaving us frustrated Genesis City Limited having previously handled our agreements correctly failed to ensure accurate information when working with Sanderson James A complaint to Genesis City resulted in a phone call where despite acknowledging the mishandling the customer service representative s laughter during the conversation left me questioning the seriousness with which my concerns were being taken After an extensive delay we eventually received the correct agreement from this property agency but the nightmares didn t end there The operational and communication standards across both companies involved are abysmal Mistakes persist accompanied only by a generic I regret statement with no explanations root causes or plans for improvement There s a noticeable lack of acknowledgment of their errors creating an impression that they don t recognize their own shortcomings

DO NOT USE Sanderson James as Letting Agent

We JSD and BD landlords from Stockport would like to strongly advise NOT TO USESanderson James Estate Agents as Letting Agent Unfortunately for us we have used them as our Letting Agent in May2019 and had to dealwith constant delays with rent payments up until now July2020Dealing with main manager JS was is very difficult as we find her extremely rude and unprofessional We strongly believe that Sanderson James have completely failed in duty of care they have failed to explain their weird and ambiguous procedure of how they pay rent and they need to take full responsibility for their action We have raised an official complaint and stated that we are NOT HAPPY with Sanderson James Estate Agents response to our complaint and yet to our disbelieve they have charged us exit fee penalty for leaving them as Letting Agent even though we were not happy with their service and their operational procedures in regards to paying rent to landlords They have charged us 486 inc VAT management fee 81 inc VAT which is completely unfair unreasonable and disproportionate to what current Letting Agents are charging hence their action it is considered to be unenforceable We find Sanderson James action truly disgraceful and unforgivable and they need to take full responsibility for what they have done It is not only about financial loss we have suffered because of them but also about massive distress and inconvenience they have caused us over the last 14x months We have dealt with many Letting Agents before but have not come across such a misuse of powerand unfair treatment We will fight for justice not only for us but for all other landlords who were treated in similar ways

Theifs stole all landlords money and

Theifs stole all landlords money and closed there business over night and disappeared I ve been contacting a lot of people and found out there s loads of landlords missing rent like me - I have written my storey about them on a Facebook landlords group please come there then we can raise this together and take legal action they also owe me 2 months rent the Facebook group is called - UK Landlords support group search for my name Ashraf Miah on the group and comment I received the below email on Sunday around 11 30pm in the night after speaking to them they sounded proper dodgy nothing seemed to add up DSG was created couple of months ago I think it might be the guy who stole all our money now wants to manage our property under GSD then he says he was Instructed by habitation nw Oldham 78 Chadderton Way Oldham OL1 2EF I googled this and got their phone number they said they have nothing to do with Sanderson James but on the email below you can see they mentioned that this company will be managing the properties from now onwards but when I spoke to the person there they said they not associated with Sanderson James Dear Mr Ashraf Miah We are reaching out regarding your property currently managed by Sanderson James Due to significant issues within the company we regret to inform you that Sanderson James is expected to cease operations in the coming days In light of this Habitation NW Ltd an established agency based in Oldham will be taking over the management of your property Our team at DSG will handle the day-to-day activities and tenant management ensuring a seamless transition Habitation NW Ltd will ensure there are no interruptions in your rent payments To facilitate this transition please provide your bank details for future rent payments We understand that this news may be unexpected and we are committed to making this transition as smooth as possible If you have any questions or concerns please feel free to contact us at 07934575886 during working hours or reply to this email for more details Kind regards DSG Team

Do not rent with OR rent out your property with this company

Landlords I would urge you not to rent your property with this company Tenants do not rent with this property We as tenants had nightmare from start to finish and our landlord also had his property damaged by negligence on Sanderson James part We took them to the ombudsman and received comoensation but never got any acknolwedgement so much to mention here but highlights of their bad service includ over the 7 years ignoring repairs that we reported leading to thousands of pounds of repairs for our landlordtelling the landlord that the reason why his house was a state was because we as tenants were argumentative and uncooperative we finally managed to make contact with him and have been dealing directly with him since to the end of our tenancy they left us and our two young children in black mould and damp they left us in freezing cold temperatures winter of 2021 with no central heating they sent round lots of poor quality contractors who over the years deteriorated the property they change the locks of the house when the lock broke and didnt take any keys for themselves only we as the tenants had a set which must have been quite concerning for our landlord they recommended a cleaber who does all of their end of tenancy cleans so I hired them to make sure there was no dispute with our deposit at the end of the insolpection they said the cleaning wasn t good they refused to give deposit back it took me three weeks of emails abd raising disputes with TDS interestingly we bought a house off their sales team who are all fine so after I got them involved then we got our deposit back no apology no acknowledgement I get the feeling they aren t doing so well as a company and may fold in the next year the standard is not good so would suggest using somewhere else for renting

UNLIVEABLE CONDITIONS

I visited my aunty residing in 12 Fairfield Road to describe her apartment as a sorry excuse is simply an understatement I was made aware that this flat was let to her by Sanderson James Firstly the number of windows is abominable There are no windows at all in the living room and in the master bedroom and also the bathroom this has lead to my aunt recurrently battling mould due to a lack of air circulation and also chest pain Several items of hers are covered in mould it is horrid to look at and she is doing all she can but has had her needs neglected and ignored When my aunt viewed this apartment it was at night and all the bulbs were not working so it was not clear at all that the doors in the bedroom and living room did not double up as windows This is pretty alarming to me Secondly the oven My aunt is someone who has baked all my life so I was shocked to arrive at her place and to see her despondent that she hasn t been able to bake since she moved to this God forsaken apartment almost 20 months ago The oven when switched on begins to start dropping some form of black soot-like substance onto items being baked this is a powder I can only describe as carcinogenic I am student doctor To just be candid I believe this is an agency operating without any integrity or care and does not have the wellbeing of their tenants at the forefront of their actions I am ensuring my aunt can move out as soon as possible but DO NOT FALL FOR THEIR TRAPS this apartment is not liveable

SAM THE MANAGER LIED TO ME and STOLE MY

SAM THE MANAGER REDDISH BRANCH LIED TO ME AND STOLE MY RENT MONEY I have used Sanderson James for years had great service until sam took over the management All these negative feedback is all because of sams management he lies throw his teeth My tenants paid rent over a month ago I ve been emailing him everyday he ignores my emails calls first day he said it s system issues you will get paid on Monday it s been over 2 weeks no sign of my money now tried contacting him everyday he ignores me His colleagues works in the same office can t get through to him IS HE INVISIBLE I gave them a full month to pay my money I understand system issues can happen a good customer service is to get back to the customer an update them If they were genuine they would try and resolve this but SAM Decided to ignore me and can t get hold of him Now I ve started to believe other reviews were people claim that they are thief s so after waiting for a month and emailing calling them everyday and no response about my rent I have decided to take this matter further I have no other options but to take it to the PROPERTY OMBUDSMAN I think everyone who is experiencing this should complain I can t believe how they getting away with it ITS LIKE DAY LIGHT ROBBERY If everyone complains to the property ombudsman they will get shut down

This is turns out to be my worst

This is turns out to be my worst letting experience as a landlord I signed a contract with sanderson james when I am dealing with genesis ltd all this time for almost a year the rent was on time every month the same week but as of the start of the new year something changed and I needed to chase my rent everytime with delay for 2-3 weeks and received it only when I asked for it nicely I have asked on what is the issue and all I got is that they are very sorry that there was an accounting problem This month I have not received my rent again on time from them tenants paid of course again so I am chasing it and Caroline from the Genesis is telling me that it is very serious and many landlords did not get paid that I might not ever get my rent and that I should start claiming it with landlord insurance And that she is ending her job anyways as this is too stressfull

SJ took the rent paid by the tenants and keep in their own pocket

SJ took the rent paid by the tenants and keep in their pocket they don t give any response although you tried to reach them though email or call

One star to many

One star to many this company should be seriously ashamed of their unprofessional dealings and terrible customer service Sending clients to view a property that they knowingly have already let the week previously I wasn t the only one people were still there and still turning up as I left so I m not the odd one they missed

Liars and thieves

Sanderson James were management company for two of my properties First year was good service In the last 9 months they have not responded to email and calls I received email in March about change in Managment expect a delay in payment I still have not received rental payments now for over 3 months On Sunday I received an e-mail stating that Sanderson James has ceased trading I have been contacted them for month to leave management but heard nothing Now - I am owed three months rent and they still have the tenants deposit I have raised with the redress scheme but highly doubtful that I will see my money I am left out of pocket and it seems to be normal practise for this firm