Customer sentiment is highly polarized, with numerous reports of defective zippers, poor customer service, and refund delays contributing to low ratings. Conversely, several reviews praise the high-quality materials, animal-free insulation, and comfortable fit of the jackets. The brand frequently fails at post-purchase support, leading to negative experiences despite positive initial product impressions. Delivery speed appears inconsistent, with some fast experiences and many complaints of significant delays.
What customers love
- Great product quality
- Animal-free materials
- Soft fabric feel
Common concerns
- Defective zipper issues
- Expensive pricing
- Poor customer service
Last updated 1 week ago
