AI Review Summary
Based on 137 reviews
Customers report fast delivery and good product quality, with frequent praise for helpful service and nice notes, though some orders suffer from sizing issues, shipping errors, or damaged boxes. Many highlight competitive pricing and free returns, while a minority report poor communication, delayed or missing items, and fee disputes. Overall, experiences are mixed but many buyers renew purchases.
What customers love
- Fast delivery
- Great product quality
- Nice touch notes
Common concerns
- Wrong size shipped
- Damaged packaging
- Return issues
Last updated 4 weeks ago
E
Elisabeth Kinnear
Loved the shoes Last pair Disappointed as box was water damaged and the blue has marked the beige part of shoes Also the insole is rippled where the water damage has got If it wasn t the last pair I would of returned
P
Peter Schoppert
good prices
good prices but the quality of my last shoes was not good One shoe has some erros not very bad but I had to stretch a shoe with a wood block I meen to reduce the price woult be nesassary but the servece menns no
D
Deanne Taylor
Wont be buying from again
Not worth buying from if overseas buyer - especially Australia as I found sizing not in alignment with Australian sizing and postage way too expensive for the shipment over but definitely for return shipment from Australia back to the UK
E
Elvis Bickmore
Satisfied with shoes
Thought I was getting 5 pounds off using the promo code Guess the code wasn t for the shoes I got Should of read the fine print Customer service wasnt too helpful on the matter Great shoes though and decent shipping times
E
Emma
Cheap shoes but not impressed with service
I bought a couple of pairs of shoes which were then dispatched to then receive an email to say they one pair was out of stock-but they were still in stock on the website and a refund had been processed They then contacted me to say they made a mistake and it was the other pair out of stock I then got an email to say they were both in stock being sent next day delivery but they didn t turn up the next day and I ve just received my bank statement and after saying the refund had been processed no it hadn t Nice shoes and good prices but a lot of hassle
M
Mr David Coates
Ok but expensive
Site did everything as expected Shoes arrived in good time etc Shoes were for sale at top notch price compared to all other sites but were the only ones that had my size maybe that s why Despite internet searches I could not find any discount codes etc except 5 off for subscribing to their newsletter
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stephany pettinger
The package was sent promptly
Hi Unfortunately I ordered the wrong size and had to send the package back however the cost of 10 return postage has made me reluctant to buy from the internet again as fitting shoes boots can be difficult normally I am a 4 but the boots I ordered were too small If the return was free I would risk purchasing again but not until then regards Stephany
S
SARAH BRIDLE
Ok service
Bought 2 pairs of converse One arrived in days and I was very pleased with service The others weren t in stock despite saying so online I was waiting 4 weeks and had to chase you 3 times then finally cancelled my order and was forced order last minute for a wedding elsewhere Annoying Was very impressed with price and initial delivery but then not impressed from there on
M
Mr Scott McGregor
Four days too late
I ordered shoes on the 21st of December I chose next day delivery so they would come for my Sister s Christmas but they didn t arrive until the 27th of December My Sisters gift was giving to her late which was disappointing as I payed 5 99 for next day delivery and they didn t even arrive Which I feel should be reimburse Kind regards Scott McGregor
N
Nina
Lovely shoes not so great on delivery
I was very happy with the shoes I bought however it was sent by tracked Royal Mail and it was a little disappointing that there was no option for them to leave it in a safe place etc Also the parcel was not safely packed at all as when I collected it from the RM depot the bag was open and so the shoes had fallen out of the bag and the boxes were tatty