


Based on authentic user experiences
George Luke
6736 reviews
N/A
11 months ago
The service agent was very polite and
The service agent was very polite and helpful She explained all the details regarding my pension withdrawal very succinctly
Claudia Whitty
6736 reviews
N/A
11 months ago
Fast and efficient call handling
My call was answered very quickly after just two option choices The call centre employee promptly clarified the query I had and also provided information on a question I had about annuities in general A joy to make a call and resolve a query in a couple of minutes I wish other organisations would use Scottish Widows as the template to follow for call handling
Trevor Huckle
6736 reviews
N/A
11 months ago
Pension change
Pension change Two phone calls a few days apart both asked reasonable questions to make sure I was fully aware of what my intentions were and checking that they were right for me After the budget my pension planning has changed and I needed to take action
Cherry Salvesen
6736 reviews
N/A
11 months ago
Everything was very clear and
Everything was very clear and instructions easy to follow Was able to complete all documentation easily and securely
Karen Nicholl
6736 reviews
N/A
11 months ago
Supportive
Kind thoughtful and genuine staff who gently guided us through the procedure for reporting a bereavement
Stephen
6736 reviews
N/A
11 months ago
Great fast efficient service
Great fast efficient service - what more needs said
Salwa
6736 reviews
N/A
11 months ago
A special Thank You to Alexandra
I always have a pleasant customer service experience whenever I communicate with Scottish Widows with queries about my policy or my options Staff is always patient and knowledgeable During my last communication with Scottish Widows my call was transferred to Alexandra a different department to deal with my case Alexandra was very helpful polite and friendly She answered all my questions and took me again through my options in details including different scenarios and their implications She explained to me in simple words yet loaded with useful information and she made sure I understood each part of the conversation When she did not have the answer to one of my questions she checked with her mentor to make sure she gives me the right information Also she sent me the information I needed promptly by email Thank you Alexandra and Thank you Scottish Widows team I look forward to continuing to deal with you and I expect to receive the same level of professionalism and high customer service standards
shar t
6736 reviews
N/A
11 months ago
Pension Enquiry
Pension enquiry dealt with and acrions taken all well presented by phone and email
Mr Iwasek
6736 reviews
N/A
11 months ago
GREAT SERVICE FROM DAVID TODAY
GREAT SERVICE FROM DAVID TODAY HE EXPLAINED EVERTHING VERY CLEARLY WHEN DISCUSSING MY PENSION REALLY PUT MY MIND AT REST
ecrodorias
6736 reviews
N/A
11 months ago
Tried to combine two pensions online
Tried to combine two pensions online form was easy to use and quick to complete