Scottishwidows Reviews

Name: Scottishwidows
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.55

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scottishwidows.co.ukVisit Official Website

3.55

141 reviews

Good Rating

Based on authentic user experiences

Rated 3.55 out of 5 by 141 Happy Customers

George Luke

6736 reviews

N/A

11 months ago

The service agent was very polite and

The service agent was very polite and helpful She explained all the details regarding my pension withdrawal very succinctly

Fast and efficient call handling

My call was answered very quickly after just two option choices The call centre employee promptly clarified the query I had and also provided information on a question I had about annuities in general A joy to make a call and resolve a query in a couple of minutes I wish other organisations would use Scottish Widows as the template to follow for call handling

Trevor Huckle

6736 reviews

N/A

11 months ago

Pension change

Pension change Two phone calls a few days apart both asked reasonable questions to make sure I was fully aware of what my intentions were and checking that they were right for me After the budget my pension planning has changed and I needed to take action

Cherry Salvesen

6736 reviews

N/A

11 months ago

Everything was very clear and

Everything was very clear and instructions easy to follow Was able to complete all documentation easily and securely

Karen Nicholl

6736 reviews

N/A

11 months ago

Supportive

Kind thoughtful and genuine staff who gently guided us through the procedure for reporting a bereavement

Stephen

6736 reviews

N/A

11 months ago

Great fast efficient service

Great fast efficient service - what more needs said

Salwa

6736 reviews

N/A

11 months ago

A special Thank You to Alexandra

I always have a pleasant customer service experience whenever I communicate with Scottish Widows with queries about my policy or my options Staff is always patient and knowledgeable During my last communication with Scottish Widows my call was transferred to Alexandra a different department to deal with my case Alexandra was very helpful polite and friendly She answered all my questions and took me again through my options in details including different scenarios and their implications She explained to me in simple words yet loaded with useful information and she made sure I understood each part of the conversation When she did not have the answer to one of my questions she checked with her mentor to make sure she gives me the right information Also she sent me the information I needed promptly by email Thank you Alexandra and Thank you Scottish Widows team I look forward to continuing to deal with you and I expect to receive the same level of professionalism and high customer service standards

shar t

6736 reviews

N/A

11 months ago

Pension Enquiry

Pension enquiry dealt with and acrions taken all well presented by phone and email

Mr Iwasek

6736 reviews

N/A

11 months ago

GREAT SERVICE FROM DAVID TODAY

GREAT SERVICE FROM DAVID TODAY HE EXPLAINED EVERTHING VERY CLEARLY WHEN DISCUSSING MY PENSION REALLY PUT MY MIND AT REST