The Wood And Stone Cleaning Shop
Based on authentic user experiences
Anon
6794 reviews
N/A
2 months ago
Worst company I ve EVER dealt with
There s a reason this company doesn t have a review site that s because their products and customer service are DIABOLICAL The most over priced products I ve ever bought and the most horrendous customer service I ve ever encountered I was told don t ring here moaning when I called to complain about the sealer ruining my patio I was refused my right to a refund I was shouted at talked over and verbally abused by their staff I tried to call back to complain but their didn t answer the phone I think they had call ID and when I emailed I received the most shocking and extremely rude responses I have it all in writing so you are welcome to contact me if you want to see it Don t line the pockets of these vile people they don t deserve any business they are awful
Nix
6794 reviews
N/A
2 months ago
The worst customer service EVER
The worst customer service EVER I was sold the wrong product It didn t work After a lengthy discussion with the technical department about the issue with my black limestone prior to purchase I was then sold a cleaner and a sealer and was told it would do exactly what I had described I followed the instructions exactly but IT DIDNT After wasting nearly 100 the stone looked just as faded and blotchy I phoned for advice but was very unhappy with the response A very bullish man not actually listening to me shouted over me and said what did I expect it wasn t going to work miracles and he accused me of just wanting to make trouble
NJM Hereford
6794 reviews
N/A
2 months ago
Failed to give refund
Would not recommend this company Returned items after purchase by recorded delivery as I changed my mind Sent numerous emails but no response of any nature or about the refund Now started a claim through the small claims court to get my money back Shameful and totally unnecessary
John
6794 reviews
N/A
2 months ago
Poor non-existent customer service
Poor non-existent customer service in my experience I have an issue with their gloss sealer I ve left 2 voicemails and an email via their website over the last 3 weeks Still no-one has contacted me
Leo melvin J
6794 reviews
N/A
2 months ago
gud customer service
gud customer service neat and clean shop
Nicola Everall
6794 reviews
N/A
2 months ago
Needed technical support on Sunday and
Needed technical support on Sunday and would you believe it they called me back Thank you for all your help The job looks great
