Secom Reviews

I was sad not to have been told that I was last on the list and think this important enough to sort out at head office A better time slot for customers is surely appropriate Or the engineer could text us and let us know a couple of hours ahead

While so far as I am aware the standard of the work was competent and professional the engineer showed a total disregard for social distancing When it eventually became so conspicuous that I commented he responded that he did have a mask in his pocket and would wear it if I wished He did then put it on for the short time which remained of his visit

The service was excellent and Mr Connor was most helpful However I have already told you more than once that Miss Pugh died this year so it is upsetting to continue to receive emails addressed to her I have told you that I have taken over the contract and you should have noted this in your records Whilst the service was excellent your administration needs attention

Could have been 5 Stars Communication from SECOM is awful Engineers turn up with no notice and trying to sort issues either by phone or email tries the patients However the engineers that do come are always polite professional and helpful If I could give a rating just for that it would be 5

Very happy with the service engineers Eric work and explanations of issues and his service process However the delay with receiving follow-up reports that confirm service tasks that were completed and any outstanding issues from Secom is something that requires a vast improvement I always have to repeatedly request for a report to be sent

Lovely guy really great But didn t clear all alarm checks so system was blocked and I could not activate the alarm So I had to call the help line and have them help me clear the checks and re set alarm

Because we had an old installation the engineer had not come across it before Perhaps a handbook for all engineers with all old models and codes etc would have been useful for the engineer He tried calling his office but there was no one there to help him with the codes But he was able to check the system worked by arming it and then walking in front of the sensors

PM carried out in cursory wayLot of talknig not much actionBellboxes need replacement covers --logo faded to point where not legible and makes system look old and tiredEngineer not supplied with ladder -so how could he carry this out anywayNo explanation of when system to be adapted to replace analogue lineNo explanantion of missed services due to CovidFront aetting button remains stiff infrequent use admittedly

The Engineer was great I have no negative feedback for him - he was very clear very helpful and very descriptive on everything he did The preparation of the visit from the head office however was disappointing and this experience has been repeated several times The head office did not alert the engineer to bring batteries even though the last engineer visit ended with the comment replace batteries at next visit and further I called the office two days before the visit to have the engineer alerted to bring batteries The woman I spoke to gave me the impression that she did not think it necessary to alert the engineer as they always bring batteries The engineer however did not have the right batteries for the sensors and he told me that no one had told him to bring batteries The batteries need replacing once a year per the engineers and yet I need to remind SECOM of this each year And frequently the engineer does not have the types of batteries needed for our Burglar Alarm so this has been a struggle for several years running This issue however could have been mitigated by a simple notification to the engineer both from the records from the last visit and from my phone call prior to the visit Because only some of the batteries could be replaced a second visit has been required and more time is needed for me to be on-premise to receive the engineer Additionally wait times when calling the head office are often very slow This further make it difficult to call the office to prep for these visits but I purposely waited in this case to speak to someone on 16-Jan-2023 two days before the visit

Engineer was fine but Secom s continual practice of raising invoices before the work is scheduled let alone done remains unacceptable