Reviews
3.55
5-star
43.07%
4-star
13.14%
3-star
14.6%
2-star
14.6%
1-star
14.6%
Filter
Recommended
Verified
Claimed
Reviews are labeled verified when a company automatically invites people to write a review using Trustpilot’s supported invitation methods.
Ralph
N/A
1 month ago
Your engineer was excellent
Your engineer was excellent and gets the 5 stars but he had to make two visits because of the complete lack of support he got from from the office staff who get ONE star I emailed a cancellation of his first visit in time to inform him but he did not get that information and arrived on our doorstep as we were locking the house about to go to a meeting I did not get any subsequent notification of a rearranged date from the office staff and the engineer arrived again at our door as I was packing the car to go holiday He was most helpful and completed the annual check quickly and efficiently in time for us to leave at the time planned for the airport You need to look at the office setup to avoid wasting the time and travelling costs of your servicing engineers
Mrs Burdett
N/A
1 month ago
Arrived on time
Arrived on time respectful of home environment shoes off very helpful didn t take long a pleasant person to have in one s home
Marjorie Gardner
N/A
1 month ago
very able and personable engineer
very able and personable engineer who did thorough service He also helped me register my two new keyfobs
Wendy
N/A
1 month ago
We had our service done today the
We had our service done today the engineer was very experienced and very helpful it was the best service we have had since we had it fitted
Abi Griffin
N/A
1 month ago
Thorough polite and respectful
The engineer arrived at the anticipated time He was polite and respectful and completed a very thorough job He explained what he had done and gave good responses to my queries and demonstrated effective communication skills
Joan Jefferis
N/A
1 month ago
The service engineer was very efficient
The service engineer was very efficient and thorough He called in advance to give an ETA He explained everything and had a really nice approach
Mrs J Glaister
N/A
1 month ago
5 stars
The engineer arrived within the timescale called when he was on the way He was polite and friendly keeping me informed about the job All works well Thank you
Client
N/A
1 month ago
Thorough Experience
Every effort made with solving issues
Roy W
N/A
1 month ago
I must not do anything
I must not do anything I was very happy with the visit and you should respect that opinion without this spurious demand
Anon
N/A
1 month ago
Great service from Dylan Williams
Secom are always very efficient and arrive within the time slot I would recommend them
© 2025 Rating Facts. All rights reserved.