The majority of reviews highlight consistently high service quality, with engineers who are polite, friendly, thorough, and efficient. Customers appreciate the reliability, punctuality, and professionalism demonstrated across numerous successful maintenance visits. However, a significant portion of reviews criticize poor administrative processes, including booking system failures, missed appointments, lack of communication, and incorrect scheduling. There are also recurring issues with parts availability and follow-up documentation delays. The overall experience is therefore mixed, dependent heavily on individual engineer performance versus systemic administrative support.
What customers love
- Polite and friendly engineers
- Thorough service quality
- Punctual arrival times
- Helpful technical advice
Common concerns
- Booking system failures
- Missed appointments
- Poor administration
- Parts availability issues
Last updated 1 month ago
