Secom Reviews

Experts in Security and Fire Safety Solutions | SECOM

secom.plc.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

43.1%
13.1%
14.6%
14.6%
14.6%
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P

Recent experience from SECOM servicing

The engineer was rushing to service my home alarm when my batteries needed changing on the sensors the replacement batteries look like they were used previously by other customers pulled from large padded envelope which was falling apart engineer also broke my remote which I m awaiting a response for
H

engineer turned up 3pm to do 3 separate

engineer turned up 3pm to do 3 separate jobs with just enough time to do 1 job and we are still waiting for the other 2 jobs to be started
M

Known service appointment but not all the required parts

I spent the day in waiting for the service appointment Eventually a very helpful and polite engineer arrived but didn t have all the required parts to service the system - a second appointment is now required Very frustrating
G

Emergency call out

Emergency call out our bell kept going off at all times of the day and night so called Secom and they responded Engineer out the next day Explored problem decided it was a faulty bell so disconnected bell and said he would be back asap to replace said bell Then surprise surprise an invoice arrived for the emergency call out in the sum of 120 00 Despite ringing Secom regarding the bell and invoice I m no further forward No bell since end of September no contact regarding said bell We have been with Secom for over 20 years and their attention to the customer is getting worse All well and good when they wanted to install a new system for us but after that it seems you are on your own very annoyed of Esex
B

The experience you get depends on which engineer you get

The service you get at your premises very much depends on the engineer that you get When you get a good knowledgably engineer its straight forward and easy Although don t blame the engineer for when they have to order parts and they are never readily available at the office When you get a bad engineer or two it s a nightmare But third time lucky in our case
J

Really Poor Communication

We are an unmanned site so require your engineers to contact us 30 minutes before the proposed arrival Even though this is communicated to you before every visit your communication to your engineer is not good enough The call is never made Consequently your engineer arrives and then leaves or has to wait for us to arrive I will state that your engineers are fine helpful when on site but the frustration of constantly battling with this flaw in your organisation really does beg belief You seriously need to address this
M

Problem fixing sensor

Around the 30 31 October a faulty alarm sensor was turned off On the 6th November an engineer arrived without a new sensor said one needed to be ordered 28th November an engineer arrived to do the annual service still didn t have the new sensor did find and fix a problem that we weren t aware of He checked with the office and stated that management were aware of the faulty sensor I still haven t had an explanation as to when the sensor will be replaced or why it is taking so long
H

Very pleasant engineer but

Very pleasant engineer but situation not resolved after waiting a week No communication from the company explaining why there is a delay Having called I have just been told a new box is on order the original having apparently been damaged by their engineer during a service but one questions why they are not in stock to install when needed Meanwhile we are left without a fully functioning alarm system Not good enough SECOM
I

Not good this time

Not good this time Wrong appointment slot given after initial letter So had to change Was up early expecting the engineer who apparently went to wrong address so didn t turn up Eventually another named Ashley called Nice guy
W

The engineer was due to come between 8 30 and 12

The engineer was due to come between 8 30 and 12 He didn t I phoned Secom and was told he was sick and another engineer was attending to both engineers clients and that he will be here between 1 and 2 He still wasn t I phoned Secom again and per my request was told he would call me 20 minutes before he arrives He didn t He turned up eventually at 3 I had to ask him to check points that he didn t seem to be aware of which didn t make me feel very confident Previous annual visits were absolutely fine but this one left me annoyed and dissatisfied There is absolutely no excuse for not keeping customers informed leaving them hanging around waiting if there is a change in the schedule We all have phones these days and communications are as easy as can be Hope for better experience next year

About Secom

With SECOM's innovative smart security solutions, from 24-hour CCTV to intruder alarms, we can help solve your security challenges.

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