Self Reviews

Claim

Their customer service is horrible

Their customer service is horrible I tried making a payment and I was referred to a chat And when the chat sounded like a robot and just kept saying the same thing over and over that you had to click somewhere and I could never find the place where I was saying to click I ended up just disconnecting because I could never find the button that they were referring to I asked for a customer service number and could never get an answer just kept getting the same response you have to click here so the customer service here is just horrible You ll never get a life person to help you

Accounts closed for being 7 days late ONCE

I have had my accounts for 15 months never late on payments and my billing statements for the credit builder account usually showed that 0 00 was due for that cycle as I typically paid before the statement was issued September I experienced the first late payment due to having not received my direct deposit due to Veterans Affairs having a slight issue While trying to resolve this My Self credit card bill became 7 days late On Sept 7 they closed my accounts having never been late and my credit card balance having been fully paid every single month so that I never carried a balance forward and avoiding being charged interest 7 days late Just 7 days Closing my accounts dropped my credit score 110 points For being 7 days late They collected my savings and still haven t returned the remainder over as they said they would in 7-14 days following the closing of your account This company is supposed to be helping people Poor excuse for a financial company I suggest avoiding them at all costs What s even funnier the credit builder account wasn t even due until Sept 16th August 1st I had paid over 386 on my credit card and had paid it off completely The next due date was Sept 1 So like I said 7 freaking days late is all

Self - The US company that believes in staffing support in other countries

Self the company that apparently steals people s money and says they care about your credit score as they outsource their support to the Philippines Maybe Self should just take their business their as well If your pro USA then don t give Self your business All the support team knows how to do is say we re sorry for the inconvenience and close your account

Do not

Do not for any reason attempt to call customer service Go position yourself in front of a brick wall then slam your head into it repeatedly This has the exact same effect My card had fraudulent charges They processed it anyway Tried to get a replacement card I won t bore you with details just remember what I said about the brick wall End of the day this company does not have any customer service based in the U S which means redirected redirected redirected Brick wall I ve yet to get a new card or even ask the right person And literally no one you get on the phone cares even in the smallest amount Do your credit building anywhere else Brick Wall

Horrible way to save and build

Horrible way to save and build credit When you decide to close your account- repayment to you is jumping through hoops sending multiple emails and waiting for what would seem forever I have waited now over 30 days to get my own money back- but they sure do take the payments same and next day I would not recommend self for credit building Find other ways and you will thank yourself later

This company is one of the worst

This company is one of the worst A company taking advantage of what they can legally do but on the edge or what is moral for customers Buyer beware they do not work with you on anything at all and charge insanely high fees for what this is

SCAM So I paid 465 plus a 9 service fee

So I paid 465 plus a 9 service fee while they re allowed to earn interest on my money into this platform to only receive back 375 dollars What a scam I never borrowed any money from these assho es or benefited financially from them with a loan but they set it up as if it was a loan Haven t really noticed my score improving tbh from self financial I had a better rating after using sable

No credit reporting was done on the 3

No credit reporting was done on the 3 bureaus Too many fees the money promised back to you doesn t add up Way too many mistakes Just do what you advertise quit scamming folks Class action definitely coming

Legal EXTORTION at its finest

Wish I could give negative stars they offer a credit building service you prepay for a loan they supposedly pay you after your final payment LOLOL Not only is this BS but if you stop paying they actually have the nerve to send your account to COLLECTIONS TO COLLECT THE UNPAID PREPAYMENT THEY ARE SUPPOSED TO BE SAVING FOR YOU THIS IS THE BIGGEST SCAM I VE EVER SEEN

Self has been a nightmare from the

Self has been a nightmare from the start They claim we have the option of which monthly payments we want to do but they chose that for me They do not disclose how much they will be taking of your monthly payments How do I only have 187 saved at 35 a month for 8 months There are so many hidden fees they don t tell you about beforehand and only once you sign up and are locked in do they tell you about the additional charges They take more money than is saved and keep disconnecting your bank for the bills and rent Their customer service is terrible and if you make a complaint on apple they gaslight you with a generic response and don t let you respond back