AI Review Summary
Based on 140 reviews
Extra receives mixed feedback with strong praise for customer service and credit-building results, but recurring complaints about reward limitations, technical issues, and billing problems. Many users report improved credit scores and responsive support, while others highlight unavailability of gift card redemptions, app glitches, and unexpected charges. Satisfaction depends heavily on reward utility and system reliability.
What customers love
- Helpful customer service
- Fast response times
- Improves credit score
- Easy to use platform
- Strong support
Common concerns
- Gift card removal
- High annual fee
- App connectivity issues
- Random card declines
- Billing errors
Last updated 1 month ago
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Natalie Croter
Due to life circumstances I found myself in a bad credit situation I saw the ads for Extra and continued to ignore them until I finally researched the business Joining Extra was the best decision I could ve made Immediately upon signing up I received over 50 in credits They consistently report to all major credit bureaus and I am very grateful for all that they have done Customer service chat is immediate whenever I need help Take it from someone who struggled with credit DO IT
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Leroy Pastran
Great experience building credit with extra
This is my first time building credit using extra My experience with this corporation has been great and exciting My score increased within 3 months of using extra My score is 720 Building credit has never been so easy Thank you
A
Ashlie Henderson
I had the most helpful gentleman
I had the most helpful gentleman He walked me through everything I needed to know
C
Carlos Coste
Awesome way to build credit with debit
Awesome way to build credit with debit I pay my rent regular expenses on a daily basis and been amazing so far Highly recommend
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Saint
Amazing company and been helping me
Amazing company and been helping me build my credit ever since i started love it
J
John
The customer service rep was
The customer service rep was professional friendly and able to assist me quickly with exactly what I needed
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Lilian Faith
My first step into building my credit and I have no regrets
I ve been using EXTRA for a while now I was skeptical at first but it s been surprisingly fun earning and redeeming points I didn t have a credit score when I signed up either and not only do I now have a great score but it also gave me an avenue to take the steps I am now to improve my score and prepare financially as I move into my late 20 s Everytime I ve had an issue they ve been quick and helpful in resolving it
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Karolyne Dos Santos
Rebuild credit quickly with good customer service
This card has made rebuilding my credit easy and fast The customer service is always quick and helpful Companies like this that follow through with their promises and have integrity are hard to come by I m so glad I found Extra though
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Kevin Jay Lipsitz
The staff at Extra are what makes the app even greater
The entire Extra experience has been a pleasure Besides earning great rewards like airline tickets for making purchases I would be making anyway the people at Extra are the best They are what makes the app what it is They get back to you very quickly often within minutes I love using Extra -
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Shane
Very cool company
Very cool company Helpful staff the app is easy and very convenient and you can even shop directly through it Great way to build credit while having fun at the same time I recommend Extra without reservation