Getbits Reviews

Bits - Build Credit

getbits.app
3.67
132 reviews
Great Rating
Based on 132 user experiences

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Rated 3.67 out of 5 by 132 Happy Customers

45.5%
15.2%
15.2%
9.1%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Customer reviews for Getbits are overwhelmingly positive, with users praising the credit-building effectiveness, responsive customer service (particularly Luis), and reliable app functionality. Many report significant credit score improvements. Some concerns are raised about occasional payment issues, subscription cancellation difficulties, and product clarity. A small number of negative reviews cite problems such as frozen cards, slow score progress, or misleading information, but the majority highlight successful credit building and helpful support.

What customers love
  • Excellent customer service
  • Fast response time
  • Credit score improvement
  • Easy to use app
  • Helpful support
Common concerns
  • Costly membership
  • Card declined sometimes
  • Payment issues
  • Misleading terms
  • Slow results

Last updated 3 months ago

D

A star service

Got the Bits limited Edition one credit card via my clearscore app only 50 limit but guess we all have to start somewhere took it to Amsterdam on holiday no issues using the card all transactions went through nicely had some queries contacted bits hello getbitsapp got fast answers unlike normal credit cards this one you pay off weekly I have no issues with that paid it off today Will definitely recommend bits to anyone who needs a credit card and wants to build there credit report
P

The best customer service I have witnessed

Hands down the best customer service experience I have been through The team is outstanding and Luis is a wonderful human being and so easy to talk to He was extremely caring and professional at the same time A gem these days and so hard to do Probably one of the very few times I felt truly cared for as a person when talking to a company Thanks Luis and team
H

I have been a user of Bits for several

I have been a user of Bits for several years now and they have always been fantastic and have helped me get my first credit card and several more Luis is particular has been a huge help in customer support and always is fast and efficient and does his best to accommodate any request He is a best asset to the company for sure
J

Excellent support and very quick at

Excellent support and very quick at responding and problems solved very quick great communication and explanation very helpful So understanding Definitely good genuine staff that like to help Well happy with the outcome Thank you
R

Definitely recommend

In the first month of having this card my credit score went up by 76 points with even more projected to come I had a query where I had an issue with payment there was money in my bank email was sent due to a glitch error in the system I contacted Bits and they got back to me pretty much straight away Everything was sorted there and then Excellent customer service and always so polite friendly and so willing to help Would definitely recommend this company
K

Great service I signed up to bits but

Great service I signed up to bits but decided the product was not the correct fit for my needs one email to request to cancel and have a refund and this was actioned no questions asked in a very timely manner great service
J

Bits helped my credit score when I moved from Australia

I signed up to Bits because I had a lot of trouble acquiring a rental property since moving to the UK from Australia I had no idea how credit history works and Luis was extremely patient and amazing at explaining the whole process to me He also gave me lots of tips I would not have thought of to help build my credit score The app is also very sleek and easy to use Highly recommend this company for anyone arriving in the UK for the first time looking to build their credit score thanks again to Luis
A

A team that goes above and beyond for

A team that goes above and beyond for its customers Friendly and understanding team Rapid responses and overall a pleasant experience I would highly recommend bits
J

The company made a mistake by taking

The company made a mistake by taking money from my bank account without informing me which left me in a very precarious position financially I raised the matter with them and they immediately responded The outcome was very generous as they refunded me quickly within a day waive a payment and sent me a 50 Amazon Gift Card as an apology Let s face it not many companies would do that in this day and age Mistakes happen a Bits responded brilliantly Top marks for Bits
M

Excellent customer service

Unsubscribe is utter nightmare they offer 3 free months then ignore you have to go to bank to get it sorted Company reached out - refund received sad i needed put review here to get it sorted Everything was sorted and lovely agent Luis spoke with me and fixed all reference number - 3313-6347

About Getbits

Build Credit for £6/month, with Experian, Equifax and TransUnion. No interest, no late fees, and no hard credit check. Sign up online in 2 minutes!

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