Self Reviews

Self Credit Builder: Build Credit. Build Savings. Build Dreams.

2.03
35 reviews
Poor Rating
Based on 35 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 35 reviews

The reviews describe a highly polarizing experience with Self. The majority of reviews are one-star complaints focusing on persistent issues with customer service, such as unresponsiveness and outsourced support, as well as problems with billing transparency and account management. Conversely, a significant number of five-star reviews credit the service with substantial credit score improvements and praise for building credit without traditional credit checks. The summary reflects this divide, noting recurring complaints about customer service and fees alongside repeated endorsements of the credit-building results.

What customers love
  • Credit score improvement
  • No credit check required
  • Builds credit history
  • Good credit card option
  • Effective credit builder
Common concerns
  • High service fees
  • Poor customer service
  • Account management issues
  • Slow support response
  • Misleading billing practices

Last updated 2 weeks ago

J

I m so glad I read these reviews

I m so glad I read these reviews Thank you all for you information you really saved me from a horrible company it seems like It s so telling when a company can t even defend itself from the reviews How do you wake up in the morning knowing you re ripping people off One of these days y all are gonna come down with a lawsuit false advertisement or something In conclusion I am going with a different company
A

STOLE OVER 400 CLAIMED I WAS DELINQUENT ON PAYMENTS YET THEY WERE STEALING DIRECTLY FROM MY BANK ACCOUNT

STOLE AT LEAST 100 A MONTH AND CLAIMED IT WAS PAYING FOR MY LOAN THEN ALSO TOOK ADDITIONAL PAYMENT FOR MY LOAN two days later Then they continued to harass me saying I was past due for two months in a row both months they took what they wanted out of my account Which of course ACTUALLY DAMAGED MY CREDIT THANK YOU SOOO MUCH TO ALL OF YOU EVIL MATERIALISTIC NARCISSISTIC GREEDY EXCUSES FOR HUMANS AKA people WITH NO HUMANITY OR MORALS JUST LIKE THOSE WHO OWN SELF
S

I am so tired of seeing all the fake

I am so tired of seeing all the fake good reviews I paid 440 into the credit builder I also paid 200 deposit for their credit card When I finally got tired of them purposely doing whatever they could to lower my score and closed the account I had a 44 balance owed on the credit card They sent me 73 as my payout and a bill for the credit card for almost 200 When I asked why they said they used my 200 deposit to pay towards the balance owed Umm ok so then I would still be in the positive 150 plus the credit builder that they claim you get all your money back And the reason I closed it is because after paying it all on time as scheduled with auto pay they raised my score 5 measly points Yet then they started taking their automatic payment out at like 3am on the day it was due knowing damn well the funds wouldn t be in my account to cover it until 8 am when the banks open So then that s a 15 charge and they lowered my score 89 points for it 73 back and still have an outstanding credit card bill that is on my credit report I CAN T WAIT for more people to catch on and the class action lawsuits to start How can you put 200 towards 44 and still say I owe you Unbelievable They tell you when you start you get all your money back at the end even if you close your account early LIES LIES LIES LIES
D

Waste of money and time rip off

They charge you interest on money you put in I closed the account for a refund and they don t credit your account like they take it out but you have to wait on a check Not sure if I ll even get it They promise to send you far less than you put in and credit score went down
L

Self started off good until it started

Self started off good until it started nearing the time for me to get my payout I would make payments and they would take 2 weeks to retrieve it They would then claim they couldn t get the money and then charge a late fee They did this for 3 months until they finally decided to close my account and take the money I put up for loan Crooks
D

This company sucks there is never

This company sucks there is never anyone to talk too They give you a credit card and say you can use it but never works They take out like clockwork every month and what you give them after 1 1 2 years you can t get any money out I would not do any business with them period they way they operate I m closing my checking account so they will no longer steal from me Sometimes you are better off taking a loss and wait for the feds to get them
A

Temporary Score Bump With Fees

With self my credit improved Until I fulfilled the program with no missed or late payments Upon doing so and closing my account my credit score dropped equally to what it gained while paying Self s fees Credit in it self is somewhat of a scam and paying these guys is nothing but a temporary score bump while paying them for it Why bother
V

If I could give a zero I would

If I could give a zero I would Unauthorized transaction and claim was denied even though it was made in a different state Like they just take your money and think you won t ask for it back it I will never use this company again don t offer English as a preferred language when the people you speak toYou can t understand F self inc
P

Self stated on 9 23 I would receive my

Self stated on 9 23 I would receive my payout in 10-14 days now it is DECEMBER still WITHOUT any payout received These people closed my account without permission and still held on to my money This is a scam There are far better credit builder apps out there like kickoff or stellar fi These people will only destroy your credit
P

Contact FBI ic3 gov

Scam any one can create an app and have it on the apple or google store FYI They are making money off the charges and you never see an increase in your credit score I have reported them to the Federal Trade Commission the Attorney General s Office the BBB and the FBI ic3 gov internet crime complaint line Reach out to the FDIC company and let them know what self is doing as far as getting payments from us but we re not getting the promised service What self is doing is illegal and violates federal laws If we all submit complaints to these places they will be investigated and charged for their crimes These reviews only warn other people

About Self

Whether you are new to credit or rebuilding credit history, Self makes credit accessible. Reports to all three credit bureaus. No hard credit check to start!

United States

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Frequently Asked Questions

Self Financial Inc., operating as Self, is a financial technology company. Its primary mission is to help individuals build credit and savings simultaneously by addressing the 'credit catch-22,' where people often cannot access traditional credit products due to a lack of credit history or a low score.

The Credit Builder Account is a secured installment loan held in a certificate of deposit (CD). Users select a plan, make fixed monthly payments over a term (e.g., 12 or 24 months). These payments are reported to all three major credit bureaus. The loan amount is secured in a CD, and after completing payments, the user receives the saved principal (minus finance charges), building both credit history and savings.

Key benefits include establishing or repairing credit history through reported on-time payments, building savings in a structured way, no risk of accruing revolving debt as funds are secured in a CD, and access to educational resources. The process is designed to be transparent and low-risk.

Yes, Self reports payment history for the Credit Builder Account to all three major national credit bureaus: Experian, Equifax, and TransUnion. Consistent, on-time payments are a significant factor in building a positive credit history.

The Self Visa® Credit Card is a secured credit card offered to qualified users who make on-time payments on their Credit Builder Account. A unique feature is that it requires no additional security deposit, using the credit history built with Self as the foundation for eligibility.
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About Self

Self: Building Credit Through Savings

Self Financial Inc., operating as Self, is a financial technology company with a clear and focused mission: to help individuals build credit and savings simultaneously. The company addresses a fundamental challenge in personal finance—the "credit catch-22," where individuals need credit to build credit history but are often denied access to traditional credit products due to a lack of history or a low score. Self's innovative solution bypasses this paradox by offering a Credit Builder Account, a financial product designed to establish or repair credit history through a structured, secure, and educational process.

Core Product: The Credit Builder Account

The cornerstone of Self's platform is the Credit Builder Account. This is not a traditional loan or credit card. Instead, it functions as a secured installment loan that is held in a certificate of deposit (CD) account for the user. Here is how the process works:

  1. Application and Plan Selection:Users apply online and select a Credit Builder plan with a specific payment amount and term (e.g., 12 or 24 months). Importantly, Self reports to all three major credit bureaus—Experian, Equifax, and TransUnion.
  2. Monthly Payments:The user makes fixed monthly payments over the term of the plan. These payments are reported to the credit bureaus as positive payment history, which is a major factor in credit scoring models.
  3. Funds Secured in a CD:The total loan amount is secured in a CD in the user's name. The user cannot access these funds during the payment term, which eliminates the risk of accruing revolving debt.
  4. Payout and Savings:At the end of the term, after all payments (minus interest and fees) have been made, the CD matures. The user receives the saved principal amount, minus the finance charge, thereby building both a credit history and a savings fund.

Additional Features and Products

To complement its core offering, Self has expanded its product suite to provide a more holistic financial toolkit:

  • Self Visa® Credit Card:Qualified users who make on-time payments on their Credit Builder Account may become eligible for the Self Visa® Credit Card. This is a secured credit card that requires no additional security deposit, using the history built with Self as a foundation for further credit growth.
  • Credit & Account Monitoring:The Self mobile app and online dashboard provide users with free access to their credit score and credit report information. Users can track their progress, view their payment history, and receive alerts.
  • Financial Education:The Self website and blog offer a wealth of educational resources on topics like credit scores, budgeting, debt management, and savings strategies, empowering users to make informed financial decisions.

Target Audience and Value Proposition

Self primarily serves individuals who are new to credit (such as young adults), those looking to rebuild damaged credit, or anyone who wants a structured, low-risk method to improve their credit profile. The company's value proposition is built on transparency, education, and a proven mechanical process. By tying credit building to forced savings, Self helps users avoid predatory lending practices and creates a tangible financial asset at the end of the term.

Security and Accessibility

As a fintech company, Self prioritizes security, utilizing bank-level encryption to protect user data. The platform is designed for digital-first accessibility, with services managed entirely through its website and mobile application. Self partners with federally insured banks to hold user funds, adding an additional layer of security and regulatory compliance to its operations.

In summary, Self.inc provides a unique and practical solution for credit building. It demystifies the process by offering a clear, step-by-step path that combines responsible financial behavior with the accumulation of savings, ultimately aiming to improve the long-term financial health of its users.