Self Reviews

Self Credit Builder: Build Credit. Build Savings. Build Dreams.

2.03
35 reviews
Poor Rating
Based on 35 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 35 reviews

The reviews describe a highly polarizing experience with Self. The majority of reviews are one-star complaints focusing on persistent issues with customer service, such as unresponsiveness and outsourced support, as well as problems with billing transparency and account management. Conversely, a significant number of five-star reviews credit the service with substantial credit score improvements and praise for building credit without traditional credit checks. The summary reflects this divide, noting recurring complaints about customer service and fees alongside repeated endorsements of the credit-building results.

What customers love
  • Credit score improvement
  • No credit check required
  • Builds credit history
  • Good credit card option
  • Effective credit builder
Common concerns
  • High service fees
  • Poor customer service
  • Account management issues
  • Slow support response
  • Misleading billing practices

Last updated 2 weeks ago

L

Self Credit Builder is bad with

Self Credit Builder is bad with customer service They re good with everything else tho I must admit They don t allow you to pay over the phone and when you pay thru the app it charges too much for debit forcing you to use your bank account then take the money off a week later and not the same day If you call they ll discuss but won t help with the payments Like come on i rather deal with a person over a bot anytime

About Self

Whether you are new to credit or rebuilding credit history, Self makes credit accessible. Reports to all three credit bureaus. No hard credit check to start!

United States

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Frequently Asked Questions

Self Financial Inc., operating as Self, is a financial technology company. Its primary mission is to help individuals build credit and savings simultaneously by addressing the 'credit catch-22,' where people often cannot access traditional credit products due to a lack of credit history or a low score.

The Credit Builder Account is a secured installment loan held in a certificate of deposit (CD). Users select a plan, make fixed monthly payments over a term (e.g., 12 or 24 months). These payments are reported to all three major credit bureaus. The loan amount is secured in a CD, and after completing payments, the user receives the saved principal (minus finance charges), building both credit history and savings.

Key benefits include establishing or repairing credit history through reported on-time payments, building savings in a structured way, no risk of accruing revolving debt as funds are secured in a CD, and access to educational resources. The process is designed to be transparent and low-risk.

Yes, Self reports payment history for the Credit Builder Account to all three major national credit bureaus: Experian, Equifax, and TransUnion. Consistent, on-time payments are a significant factor in building a positive credit history.

The Self Visa® Credit Card is a secured credit card offered to qualified users who make on-time payments on their Credit Builder Account. A unique feature is that it requires no additional security deposit, using the credit history built with Self as the foundation for eligibility.
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About Self

Self: Building Credit Through Savings

Self Financial Inc., operating as Self, is a financial technology company with a clear and focused mission: to help individuals build credit and savings simultaneously. The company addresses a fundamental challenge in personal finance—the "credit catch-22," where individuals need credit to build credit history but are often denied access to traditional credit products due to a lack of history or a low score. Self's innovative solution bypasses this paradox by offering a Credit Builder Account, a financial product designed to establish or repair credit history through a structured, secure, and educational process.

Core Product: The Credit Builder Account

The cornerstone of Self's platform is the Credit Builder Account. This is not a traditional loan or credit card. Instead, it functions as a secured installment loan that is held in a certificate of deposit (CD) account for the user. Here is how the process works:

  1. Application and Plan Selection:Users apply online and select a Credit Builder plan with a specific payment amount and term (e.g., 12 or 24 months). Importantly, Self reports to all three major credit bureaus—Experian, Equifax, and TransUnion.
  2. Monthly Payments:The user makes fixed monthly payments over the term of the plan. These payments are reported to the credit bureaus as positive payment history, which is a major factor in credit scoring models.
  3. Funds Secured in a CD:The total loan amount is secured in a CD in the user's name. The user cannot access these funds during the payment term, which eliminates the risk of accruing revolving debt.
  4. Payout and Savings:At the end of the term, after all payments (minus interest and fees) have been made, the CD matures. The user receives the saved principal amount, minus the finance charge, thereby building both a credit history and a savings fund.

Additional Features and Products

To complement its core offering, Self has expanded its product suite to provide a more holistic financial toolkit:

  • Self Visa® Credit Card:Qualified users who make on-time payments on their Credit Builder Account may become eligible for the Self Visa® Credit Card. This is a secured credit card that requires no additional security deposit, using the history built with Self as a foundation for further credit growth.
  • Credit & Account Monitoring:The Self mobile app and online dashboard provide users with free access to their credit score and credit report information. Users can track their progress, view their payment history, and receive alerts.
  • Financial Education:The Self website and blog offer a wealth of educational resources on topics like credit scores, budgeting, debt management, and savings strategies, empowering users to make informed financial decisions.

Target Audience and Value Proposition

Self primarily serves individuals who are new to credit (such as young adults), those looking to rebuild damaged credit, or anyone who wants a structured, low-risk method to improve their credit profile. The company's value proposition is built on transparency, education, and a proven mechanical process. By tying credit building to forced savings, Self helps users avoid predatory lending practices and creates a tangible financial asset at the end of the term.

Security and Accessibility

As a fintech company, Self prioritizes security, utilizing bank-level encryption to protect user data. The platform is designed for digital-first accessibility, with services managed entirely through its website and mobile application. Self partners with federally insured banks to hold user funds, adding an additional layer of security and regulatory compliance to its operations.

In summary, Self.inc provides a unique and practical solution for credit building. It demystifies the process by offering a clear, step-by-step path that combines responsible financial behavior with the accumulation of savings, ultimately aiming to improve the long-term financial health of its users.