This has to be the WORST credit union I
This has to be the WORST credit union I have ever dealt with If you need to contact them plan on waiting at least and hour on hold You get disconnected with chat sessions They take over a month and a half so far reporting to credit agencies Didn t receive loan paperwork until I called and waited and waited and waited 1 hour and 15 mins later I was able to ask the representative if I could get my loan account information No one is in a rush to help you here
RD
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I have been a customer with them since
I have been a customer with them since 2014 I am so sick of their horrible customer service workers I got locked out of my account multiple times and they are slow in returning my access I am stuck with them because I am active duty and they are the only ones at my base overseas Truly a horrible credit union
Ironsharpeniron
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With them for 14 years
With them for 14 years customer service has gone way down hill The auto prompter will hang up on you if you don t apply a strategic plan on seeking customer representative Also the people including super visors lacked empathy and professionalism Very unfortunate I loved working with this company but recently more and more discrepensies are emerging God bless
Lucas Troesh
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Thieves
I have had too many poor interactions with SCU to count Predatory fees and practices You have to pay a convenience fee to pay your loan payments overdraft fees are straight out of a horror movie I can t believe that I was taken such blatant advantage of as a young new soldier OCONUS It s despicable Whoever comes up with allows this stuff you better hope God has mercy
Justin Time
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Long time customer giving up due to lack of phone CS
I ve used SCU for twenty years they are stodgy but lately overseas CS I m in India unable to access my stateside account I have been on the phone being vetted twice I have been given a temp pw but nope the log-in wants to send me an OTP but my phone does not have an international calling plan so that s a no go I ve been here on the phone now for over 40 minutes unable to access my account I do like SCU and my branch is local but I cannot rely on it anymore due to inability to reach competent CS
Jesse Rouse
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Absolute schmuck s
Absolute schmuck s Raised my dirtbike loan 4 on April because they don t consider it a motorcycle Motorcycle rates are 4 better What a joke Terrible customer service Will never use again and neither should you Lighthouse credit union is much better
Tyler Rouillard Trouillard
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Been charging me extra for life
Been charging me extra for life insurance and disability insurance For over 2 years then after I spoke to someone to get get it cancelled they had told me it was good to go I got charged the following month saying we can t cancel it without a signature on a document Then the lady over the phone was very rude the entire time Most unprofessional scam company of them all buyer s beware STAY AWAY
JPB
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Overseas Service Members Beware
Overseas Service members beware SCU absolutely GOUGES you this is the PG version of what they do on exchange rates They take several off the top for themselves every time you convert Dollars to Euro or vice versa - which can add up to literally thousands of dollars during a 3-year assignment in Europe Of course every financial institution takes a small percentage from currency exchanges but with SCU it s SO much worse than normal For example if you spend 3000 Euro month rent utilities Euro ATM withdrawals and SCU takes 2 that s 60 Euro per month 720 per year 2160 Euro during a 3-year assignment THE GOOD NEWS Money transfer services apps e g Wise let you pay all your Euro bills using the actual direct exchange rate so Service members can keep their normal US bank and are no longer stuck using SCU nor the other popular bank for Service members
Miyagi
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Hate this bank
They changed the location of where I opened an account It was the same place for 2 decades now they changed it WTH They kick you offline even when activly using the website You would think I am making this up but I can t They will have you verify mulitple times for the same thing at least 4 times on average I hate this bank
