Sevilleclassics Reviews

Do not recommend

Do not recommend buying here product is not durable difficult to replace and bad quality

Received a defective product difficult to replace under warranty

Received a defective product tower fan which was purchased through Amazon The buttons on the fan stopped working although the detachable remote still worked after the return period for Amazon ended Therefore I had to go through Seville s customer service process to get some sort of remedy through their one-year warranty Seville s customer service is absolutely TERRIBLE I was told that the only way I could get a replacement was to cut the power cord to the device and send a photo of the inoperable device to their customer service email this was after I already sent a video proving the buttons weren t working properly If I sent a photo of the cut cord it would take 7-10 business days to receive a replacement AKA the only way to receive a replacement for a defective product was to be without a room fan for nearly two weeks in the middle of the summer After several emails and phone calls I was told there was no other remedy - I had to go without a fan for two weeks mid-August or live with a defective fan until it cooled off All of this so that they don t have to pay to have the old fan sent back to them It s sad when a company chooses to save a few dollars over remedying a problem with their own product in a timely fashion

Their products are top notch but

Their products are top notch but customer service sucks There is no way you can get to know what the f is up with your order until they decide to ship Its been more than a week I ordered but did not get a proper communication from these irresponsible guys You call their customer care number they will put you on hold and will not bother You email them asking for an update they will share a Fedex tracking number where the status says label created and estimated delivery date 4 days later Now I am way past the estimated delivery date these guys tell me that FedEx has not come to pick up the package I call FedEx they say shipper did not schedule a pickup You circle back with these guys asking for an update they will just give you a Fedex tracking link which will say label created oh wait this amazing company has facebook messenger support as well you ask them a question they will give you customer support phone number and email id You write them email they will send you the Fedex tracking link again You somehow get hold of a person in their chat support and tell them you are frustrated and gonna submit a customer complaint with BBB they will say Okay No Problem and disconnect the chat

I ordered two Seville storage cabinets

I ordered two Seville storage cabinets in early June they arrived in due time The first cabinet was assembled without very few problems however the second one was damaged and the biggest problem was a huge dent in the front door I contacted customer service and they arranged for replacement parts However the panels were wrong so I contacted customer service again Since Mid July I have not received the replacement panel nore any reliable communication from the company I would rate the product as satisfactory but their customer service and lack of followup as very much in need of improvement

Avoid

It was rusted and the slats were all warped and curved Looked like the whole thing had water damage Difficult to assemble and completely useless Communication from this company is very poor Do not recommend

Rude unapologetic and incompetent customer service Excuse after excuse for shipping delays AVOID AT ALL COSTS

I will echo what has been stated here Seville s customer service is atrocious and shameful The customer service reps are not only unhelpful but rude and unapologetic when I told them it was completely unacceptable and unreasonable for an item to be listed as IN STOCK to have not even left their warehouse two weeks after the order has been placed They blamed it on FEDEX just as the others here have indicated Seems like a total sham to deflect blame for their lack of inventory stock slow ship times I will NEVER order a product from them again I don t care how good it is or not who knows since it will be another two weeks before I receive it A company with customer service like this deserves to go out of business

I bought a closet organizer

I bought a closet organizer but had to wait for construction to assemble it It had one wrong pole so I contacted them They said it was outside the warranty period and they do not sell replacement parts This was their mistake and they will not remedy the problem Horrible customer sevice

Customer service non existent

I purchased a 3 tier steel storage bin from sams club During assembly a poorly done spot weld comes off of one side of the middle bin The package instructions state to contact the manufacturer which I do on the same day This was weeks ago with no response at all Meanwhile the thing is in pieces waiting for a replacement that never came I needed this thing the day I bought it Thank you Seville classics for ignoring my request and your terribly poor tack welds