Shawskensington Reviews

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shawskensington.co.uk
4.12
51 reviews
Great Rating
Based on 51 user experiences

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Rated 4.12 out of 5 by 51 Happy Customers

66.7%
7.8%
9.8%
2%
13.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 51 reviews

Reviews consistently praise Shaws Kensington for friendly, professional service and reliable property management. Many clients highlight their responsiveness, efficiency, and going above and beyond. Long-term relationships with landlords and buyers indicate dependable, high-quality service over many years. Some reviews note issues with deposit returns and tenant screening, but these are balanced by numerous positive experiences. The overall sentiment is strongly positive across a large volume of feedback.

What customers love
  • Friendly professional staff
  • Fast responsive service
  • Great tenant selection
  • Reliable property management
  • Knowledgeable team
Common concerns
  • Slow deposit returns
  • Inconsistent tenant screening

Last updated 2 months ago

R

good service

Great well vetted tenants and quality advice
C

A great experience

good service I do not hesitate to recommend Shaws Kensignton
R

I find Shaws Kensington agency is very

We had a great experience working with the team at Shaws All very professional and obviously experts in their field We liked their approach - not too full on with lots of calls and questions as some agents can be We d happily recommended them to friends and will use them again should we be in a position to
K

Excellent service

I find Shaws Kensington agency is very helpful and their agents are supportive n friendly one of the best one as far as my knowledge n experience thanks
H

100 professional Estate Agency

Excellent service really responsive and efficient I would definitely recommend Shaws in the future
M

Proactive friendly agents

100 professional Estate Agency with a fantastic team headed by Huw Jones We purchased our flat through them and also successfully rented out the property which Shaws also managed
C

Never again

I made the mistake of letting them manage my property whilst I lived out of London I was alerted to the fact something was wrong by the plumber When I went to investigate my flat was in appalling condition requiring thousands of pounds of work When confronted they accepted no responsibility and insinuated I was lying I was never reimbursed Truly terrible service and an awful experience I wouldn t recommend them to my worst enemy
R

Did a very poor job managing my rental

Did a very poor job managing my rental property Check in and check out reports and inventory lists were inaccurate Rent was late and unless I chased Shaw s no one noticed or cared
B

Never totally sure that they had our

Never totally sure that they had our best interests at heart
R

As a landlord

As a landlord I was disappointed with the quality and the standard of service

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