Ship24 Reviews

Great parcel tracking site

Well What can I say Very useful to track my parcels and provides me clear information to inform me with any updates

Great IOSS integration with Shopify

Great IOSS integration with Shopify The customer service is great Linda answers really quickly and solves some of our concerns

It s YODEL with a rebrand and the WORST courier company in the UK

Ship24 is the rebranding of the delivery business known as YODEL and they admit it as much via their courier tracking page Add couriers yodel-tracking to the end of their website s URL to find it as direct links aren t allowed in reviews for some reason When I looked up Yodel here on Trustpilot I found nine million websites formerly associated with Yodel that have since been shut down each crammed with 1-2 star review blasting them for every delivery sin known to man This also extends to dodgy practices with regards to complaints such as endlessly changing websites and rebranding So no surprises here In this biting cold winter of 2021 I ordered an electric heater via a company on eBay little suspecting that they would use the worst company in the nation I placed the order on Friday and was told the package would arrive on Tuesday That Saturday while preparing to go out I checked my emails by chance and was told that my parcel was on its way forcing me to cancel plans with friends I sat around expecting a knock on the door and then again casually checking my email saw a note saying that my package had been delivered What the fudge I thought No knock no note through the door nothing So I have a quick look around outside my property no sign of anything and I check with my neighbours and they haven t had owt dropped off I go onto the tracking website and see that it has been reported as delivered at the local trading depot a few towns away in a location I last visited years ago At this point I expect foul play so I get on to eBay and speak to them The nice young lady who got back to my told me that Yodel have a reputation for this and that they had also put the eBay seller s name down as the buyer aka me living at my address So a total cockup I m thinking My package is probably sat at a depot waiting for a couple of days before they drop it off on Tuesday as planned Slim chance of more serious foulplay but eBay have begun taking action so that s good I go on Yodel s website and leave them a message about the situation - that was a week ago now and they STILL haven t got back to me so how s that for customer service Anyway it s getting late and VERY cold and I decide to finish a few domestic chores and wrap up warm for the night I take a full bin bag out to the wheelie bins and lift up the lids and THAT S WHEN I SEE IT the cardboard box contain my electrical heater not so much behind the bins as tucked perfectly between them and the wall almost meticulously into that mini little gap It must have taken an effort to do that I think the driver must ve moved my bins to put it there then moved the bins back rather than knock And there certainly was no note through my door or via email telling me that they had placed the item there in frigid and damp northern english winter conditions It was by pure chance that I took that rubbish bag out because otherwise I would have left it there for maybe a day or longer till I inevitably noticed the item I rush the item inside and lucky for me and them it works despite being left outside in the damp cold for hours I get back in touch with the seller and eBay and clear everything up but Yodel still haven t messaged back In a nutshell no knock item left in contrived invisible location with no notification whatsoever and then a load of confusing baloney about it being delivered at the depot and with the seller s name in my place to create maximum time-wasting confusion False prep messaging saying that it would arrive on Tuesday then jerk-chain whiplash to the next day to totally disrupt my plans for no reason And not one iota of an apology or acknowledgement I ve encountered great courier services in the past and I ve encountered mediocre ones This is the first I would describe as bloody awful Give Yodel a miss Never use them for delivering your items to others and check with sellers if they use Yodel or any of its rebrands such as Ship24 prior to buying You may have even worse luck than I Edit As I m sure you can read below Ship24 have been pestering me for the last few weeks in a weak attempt to have my review removed They ve periodically updated their reply to finagle the wording in such a fashion as to ameliorate this - but I m afraid no such luck The crux of the problem lies in Ship24 s failure to do their one job and accurately track my parcel As you can read above they mislead me into thinking that it was being kept in a storage depot in a nearby town when it had in fact been dropped off behind my bin with no knock on my door thus resulting in it sitting outside in wet wintery conditions for hours The confusion over the dates was unhelpful too If Ship24 are nOt AsSoCiAtEd WiTh YoDeL at all then why did they do business with them and clearly a lot of it 100 dodgy Avoid

Very poor prospective customer chat

Very poor prospective customer chat This suggests the culture and resourcing levels are poor I will avoid using their service

UTTER DISGRACE

UTTER DISGRACE I wish I had read these reviews before applying I will never deal with a company abroad again Utter Utter Utter Utter Young Ones Needlss to say this crew are AWFUL Don t waste your money

It s impossible to close your account

It s impossible to close your account I tried using Ship24 for IOSS and was happy with the service at first but I decided to stop shipping to the EU in May of this year I started requesting that they close my account on May 23rd after that month s VAT returns had been filed and I no longer needed their services I ve been messaging them several times per week since then replying to their emails using the contact form on their website and using the live chat on their website They don t respond to anything and continue to bill me each month When I log into my Ship24 account it still shows both my VAT registration and Ship24 account are active

Poor Merchant Support

We chose ship24 com for IOSS The IOSS registration link went to spam and then expired Linda never responded to my 3 chasers after they said they would resolve this We were charged 170 GBP to get started and have nothing to show for it We re now using another service If SHIP24 are this unprofessional for their other services I d recommend keeping clear of this company if you re a merchant

All my parcel in good condition

Their shipping service is very impressive when the parcel arrived they were in good condition the package were handled in care

Accurate tracking API

Ship24 s tracking API is very accurate and up-to-date The integration was seamless and I did not find any problems as well