Shipcanada Reviews

BEWARE WHEN USING SHIPCANADA

BEWARE WHEN USING THEM I HAVE LOST OVER 5K WORTH OF GOODS WHEN SHIPPING WITH THEM IF YOUR GOODS ARE LOST THEN YOU ARE ON YOUR OWN THEY WILL NOT DO MUCH ABOUT IT AND EVEN STOP ANSWERING YOUR EMAILS BESIDES I SEE POSITIVE REVIEWS ABOUT CHRISTINE ON GOOGLE THOUGH SHE WAS RESPONSIVE INITIALLY HOWEVER HAS GONE COMPLETE RADIO SILENCE NOW PROBABLY SHE IS NOT WELL EQUIPPED OR SUPPPRRTED BY HER MANAGEMENT TO DEAL WITH CUSTOMERS WHOSE SHIPMENTS DONT GO AS PLANNED I have had a terrible experience shipping my belongings through ShipCanada It s difficult to get anyone on a phone call and they only stick to email correspondence I had to pay extra to have the flexibility of driver calling up prior to pickup They chose UPS to deliver my bags from Ontario to BC After having paid all the extras one of my baggage was lost and only after my follow up did they reach out to UPS I then had to fill out the UPS claim documents and submit it to ShipCanada After few weeks I get an email from ShipCanada that can I instead submit the documents on UPS website or fax them directly as they couldn t manage it I didnot quite understand this as for me ShipCanada is my service provider and I don t care if they chose UPS or hired a private truck to deliver my items They should be the ones doing claims with their chosen carrier Since this impacted me I followed up with UPS with at least a dozen phone calls trying to let them know my issue UPS always wanted ShipCanada to reach out as they were designated as the shipper which ShipCanada always denied Not sure why they did that After frustrating followups and coordination ShipCanada has stopped responding to my emails asking whether UPS settled my claim or not I have lost belongings worth over 5K and there is not an iota of ownership from this company I hope my experience helps others steer clear of such poor companies