Intelcom Reviews

they give themselves a better rating than the customers do Amazon needs to stop using them

I m absolutely fed up with Amazon using this awful delivery company Not only are my parcels consistently late currently two days late but apparently safe in their hands and on its way to my house only took pended recalculation The drivers keep throwing my packages over the fence instead of using the clearly marked delivery bin that s right under the address they take a photo of My dogs have gotten into multiple packages including chocolate I ordered and countless parcels have been dragged into the horse manure field because of their carelessness They send me a photo of my package sitting in the dirt driveway right next to the fence they throw it over along with a photo of my address completely ignoring the delivery bin that s right there Amazon needs to stop using this incompetent service They now called themselves dragonfly but under Amazon it says intelecom

Email Means Nothing

Intelecom sends an email saying your parcel will be delivered within 3 hrs Lol what a joke Your lucky to get it the same day and quite often it is delivered to the wrong address I wish Amazon would use another courier as this company offers very poor service

Pathetically and consistently bad

Pathetically and consistently bad delivery by Intelcom here in Montreal Parcels are usually dumped in places where they can easily be stolen sometimes even by passersby on the street Agents are lazy and disrespectful On one occasion an Intelcom agent physically assaulted our doorman for asking the agent to do his job properly Every other courier and delivery service manages to do correct deliveries in our building Usually not Intelcom I know delivering parcels is not necessarily a great job but if someone is going to take a job they should actually do it or find something more to their liking Intelcom is complicit in this dreadful service because they either do not train their employees properly or they accept and even enable the terrible behavior I always dread it when I see that Intelcom is going to deliver a parcel to me

By far the absolute worse delivery

By far the absolute worse delivery service I have ever experienced They do not even attempt to deliver to suburban addresses do not contact people who are expecting packages and are a total joke to try and converse with as all I have delt with is broken English and non caring attitudes Amazon has taken a serious step back by using this excuse of a delivery service and does not give the customer the choice to use them or not Totally unacceptable and I refuse to order if this is what they offer

I would give this company zero stars if

I would give this company zero stars if I could I ordered items on Amazon on the 18th and 19th and they were marked as out for delivery I contacted Intelcom to request a call from the driver upon delivery but the driver did not come and falsely marked the package as attempted delivery When I called back the office was closed The next day I learned that my package would now be delivered on the 22nd I reiterated my request for a call before delivery At 1 30 PM I was told the driver would arrive around 4 00 PM as I was the 257th delivery However at 3 30 PM I called again to confirm only to find that the driver once again marked the delivery as attempted without showing up Intelcom informed me that they would deliver it the following day This entire experience has been incredibly frustrating I ordered an item for next-day delivery and I have no idea when it will actually arrive I have requested that Amazon lower this company s priority in my delivery options If I receive another package through Intelcom I will reconsider my business with Amazon and I encourage others to do the same to help eliminate this company s operations

Bungled No accountability

I waited weeks to order from Amazon for big prime deal day An intelcom driver took my 500 package not to just the wrong house but to the wrong town and marked it delivered I had to call both Amazon and Intelcom 2 x each Got nowhere with Intelcom They made the error passed the buck to Amazon Amazon did their best with refunding but I missed the prime deals Intelcom has no accountability and now I m stuck with them How horrid

Worst delivery experience ever

Worst delivery experience ever Like many others I got the We ll be there in 3 hours email Never showed up Delivery was 5 days late with delivery promised everyday No tracking information at all on their site no phone number or chat function to get info and no idea when if you ll ever get your product Amazon has made a HUGE mistake with these liars and con artists Don t ever use them and Amazon needs to stop using them

Very bad delivery service

Very bad delivery service They deliver your package to the wrong address and out in the rain They can t even take the time to make sure the package is being delivered to the right address They will leave it out on the road for your package to be stolen Christmas is coming and I shop on Amazon I will be contacting Amazon to make sure my packages won t be delivered by this company ever again or im done buying from AMAZON