Shopjaus Reviews

Terrible experience and garbage quality

Terrible experience Don t waste your money or your energy They have a store credit only policy which is pretty hard to believe in today s world I ll admit I purchased a jacket before reviewing the return policy but it s likely because I ve never had an issue with any other retailer Well the jacket was total garbage very cheaply made and it was the wrong size Not only do they not stand by their product enough to allow a dissatisfied customer return it but they were out of my size and still stuck me with a store credit This sucks considering that anything I order with my store credit will also be crap STAY AWAY

Really bad customer service SCAM

Really bad customer service and atrocious shipping times I ordered a dress in May at then end of July it shipped and then was deemed lost by DHL in August I emailed them asking for a refund since my purchase was lost They said DHL would have to approve the loss first and then they could refund me It s been 6 weeks since the last correspondence and I still have not received the dress a refund or an explanation and I spent over 100 dollars on the dress

Be aware of this brand

Be aware of this brand It will cost you money to return your items and they only offer credit Who doesn t refund anymore The quality of the material is just ok You re much better off shopping reputable brands with normal return policies Lulu s is great Asos etc Stay away from JAUS

The dress had a different color not the

I ordered Shona JX5017 Gown - Red The dress had a different color not the rich red that it shows in the picture the side of the leg open above high my knee in the picture the side line cut shows right on the knee I wish i can post a picture or a video what it actually looks like It fits tight on the corset you cant breath and loose flappy uneven lines the stomach area Today is Friday and the wedding is next Sunday I payed 12 for shipping to return it 6- 12 and probably to get back another one 12 for shipping I could of bought a beautiful dress from windsorstore

Absolutely terrible service

Absolutely terrible service I placed an order over 1 week ago via the JAUS Australia site and have emailed several times for an update on when it will be shipped I jumped online to check the item and noticed they only JUST NOW have listed the order as a pre order item for 2 months time Absolutely ridiculous and I m not even receiving responses The email order confirmation clearly stated that the item was available at time of placing order I would appreciate a response to my email and also a prompt refund

I made the mistake of shopping here and

I made the mistake of shopping here and they only offer store credit Every time I ve tried to use it I receive items that do not warrant the price My most recent time I returned an item was EIGHT months ago and I ve reached out multiple times without receiving any refund or store credit

No returns accepted

No returns accepted My dress is too small and I have to pay to ship it back to them to receive a store credit to buy a bigger size Serious lesson learned always read the return policy Who the wants store credit

Scam - item never sent

Scam - WORST SHOPPING EXPERIENCE EVER Item never received It never left their warehouse dispite being told it was en route for months Eventually after being given multiple tracking numbers I read the reviews and realised it wasn t ever coming Finally got a refund via PayPal dispute 3 months after I bought the jumpsuit Awful experience buyer beware